Assistant Store Manager | Aesop Battersea, London | Full Time

AESOP; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global retail organization is seeking an Assistant Store Manager for their Battersea location. This full-time role involves engaging customers, leading a team, and providing exceptional service while maintaining high standards. Ideal candidates will have experience in people management and effective selling skills, contributing to a positive and inclusive work environment.

Qualifications

• Experience in a people management role within a customer service environment.
• Proven track record of effective selling skills.
• Strong communication and problem-solving skills.

Responsibilities

• Engage and guide customers to relevant products.
• Lead, develop and motivate the team.
• Provide operational and administrative support.

Skills

People management

Effective selling skills

Communication

Problem-solving

Merchandising

Tools

Microsoft Office

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As the Assistant Store Manager of Aesop Battersea, you embody our desire to engage, listen and guide customers to relevant products. You will partner with the Store Manager to lead, develop and motivate the team to deepen the way our products are experienced, creating exceptional and inclusive customer experiences that contribute to our overall commercial success.

Working full-time on-site, including some weekend working, you will be responsible for providing operational, administrative and leadership support within the store whilst maintaining Aesop's impeccable standards. This is a unique opportunity for a willing candidate to develop transferable people management skills, external stakeholder relationships and the ability to influence a team in a high performing location.

What we are looking for

• Experience in a people management role or similar, within a customer service environment
• Proven track record of effective selling skills and ability to drive commercial outcomes
• History of successfully participating in, contributing to and leading a team; creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilise empathy to manage interpersonal relationships
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication, problem-solving and merchandising skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
• Computer literacy encompassing strong familiarity with Microsoft Office suite

This position is Full Time, 40 hours per week and operates an on-site working pattern.