Assistant Store Manager - 40 Hours - Sweaty Betty

WOLVERINE; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to join their team in London. This dynamic role involves driving sales, managing store operations, and fostering an inclusive environment that celebrates success. You will have the opportunity to motivate your team, provide exceptional customer service, and contribute to innovative marketing strategies. With a commitment to diversity and inclusion, this company values different perspectives and empowers its employees to thrive. If you are passionate about retail and eager to make a difference, this position offers a fantastic opportunity for growth and development.

Benefits

Clothing allowance

Training

Bonuses

Discounts

Holidays

Referral schemes

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Leadership or supervisory experience preferred but not essential.

Responsibilities

• Motivate and engage your team to embody brand values daily.
• Assist in sales growth, maintain standards, and ensure compliance.
• Create authentic and memorable customer experiences.

Skills

Customer Service

Leadership

Sales Growth

Communication

Stock Management

Education

High School diploma or equivalent

Job description

Current employees, please apply in Workday.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint spanning approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing its portfolio of brands, including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our continued success is driven by our mission: to empower, engage, and inspire our consumers every step of the way.

As an Assistant Manager, you will be a key team member, resolving issues, innovating, and demonstrating loyalty and passion for customers and team members. Partnering with your manager, you'll have opportunities to influence store operations and grow within the company. This role supports the Store Manager in managing overall store operations, driving sales and KPIs, and leading a motivated team to deliver memorable customer experiences.

Key Responsibilities

1. Be a role model: Motivate and engage your team to embody brand values daily, fostering an inclusive and positive work environment that celebrates success.
2. Provide outstanding customer service: Demonstrate exemplary behaviors for your team to follow.
3. Drive sales and standards: Assist in sales growth, maintain standards, and ensure compliance with policies and procedures.
4. Effective communication: Maintain clear communication on the floor and behind the scenes, building relationships across the business, with customers, and community partners.
5. Marketing collaboration: Partner with the Store Manager on innovative marketing ideas.
6. Stock and visual management: Take ownership of stock management and visual merchandising, contributing to store KPIs.
7. Product expertise and training: Educate your team and advise customers with product knowledge.
8. Foster a supportive environment: Promote teamwork, accountability, and inclusivity.
9. Store operations support: Assist with opening/closing, cash handling, stock control, merchandising, and maintaining store presentation.
10. Customer experience: Create authentic and memorable customer experiences.
11. Compliance: Ensure adherence to company policies, including health and safety regulations.

Knowledge, Skills, and Abilities

• Experience in a fast-paced, customer-facing environment.
• Leadership or supervisory experience preferred but not essential.
• Flexible and adaptable to changing environments.
• Availability for mornings, evenings, weekends, and holidays.
• Passion for our brands and brand lifestyles.
• Self-motivated and ambitious to achieve and exceed targets.
• Ability to manage multiple tasks under pressure.

Working Conditions

• Retail environment.

US Candidates Only

• Compliance with AAP/EEO policies.
• High School diploma or equivalent.

The Extras

• Clothing allowance, training, bonuses, discounts, holidays, referral schemes, and more.

Our DEI Commitment

We strive to create a diverse, inclusive, and equitable workplace. We celebrate different perspectives and are committed to continuous learning and improvement. Our mission: to embed diversity, equity, and inclusion at the heart of our business, fostering a culture of belonging where everyone can be their authentic self. We are dedicated to making meaningful change and being champions of inclusion across our organization.