Assistant Store Manager (12 month contract) - Victoria's Secret, Buchanan st

久塔; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Job summary

As an Assistant Store Manager at a leading retail company, you will oversee store management while inspiring a dedicated team to achieve sales targets and enhance customer experiences. Your role involves training staff, managing store operations, ensuring high standards, and fostering a positive work environment.

Qualifications

• Proven retail management experience in a fast-paced environment.
• Track record of exceeding sales targets and KPIs.
• Genuine passion for retail and creating memorable customer experiences.

Responsibilities

• Train, coach, and inspire your team to achieve targets.
• Collaborate with Store Manager on store operations and profitability.
• Ensure high visual standards and compliance with brand guidelines.

Skills

Retail Management

Customer Experience

Team Leadership

Relationship Building

Job description

About the role

As an Assistant Store Manager at Victoria’s Secret, you’ll be a key part of the management team, ensuring the success of your store and inspiring the team to achieve their targets while creating an exceptional customer experience every day.

What’s in store for you:

• Lead from the heart: Train, coach, and inspire your team, setting them up for success and developing future stars.
• Be a role model: Motivate and engage your team to embody the brand values daily, promoting an inclusive and positive work environment that celebrates success.
• Customer focus: Be friendly to every customer, prioritize their needs, and find ways to personalize and enhance their in-store experience, encouraging your team to do the same.
• Operations management: Collaborate with your Store Manager to oversee store P&L and KPIs, focusing on profitability and cost control, including hiring, scheduling, payroll, stock management, and customer satisfaction.
• Visual standards: Ensure high visual standards in line with brand guidelines, supported by the Visual Team, and ensure your team maintains these standards.
• Active listening and communication: Share your passion for the products, listen to your team and customers, and foster a platform for ideas and feedback.
• Store maintenance: Keep the store safe, compliant, and well-maintained, managing product launches, floor set changes, audits, stock counts, and health & safety policies.

About you:

• Experience: Proven retail management experience in a fast-paced environment, with a track record of exceeding sales targets and KPIs, and managing team performance.
• Passion: A genuine passion for retail and creating memorable customer experiences.
• Leadership: Lead with purpose, engaging and developing your team around the brand and shared goals.
• Relationship building: Keen to develop strong relationships with customers, your team, and wider business partners.
• Adaptability: Embrace change, multitask, problem-solve, and collaborate effectively.
• Creativity: Approachable and resourceful, with a creative flair for training, incentives, and initiatives.