Assistant Store Manager

www.findapprenticeship.service.gov.uk - Jobboard; Worcester Park Estate; On-site; GBP 26,000; Full time

Job summary

A retail company in Worcester Park Estate is seeking an Assistant Store Manager to lead an engaged team, enhance customer service, and drive performance. The ideal candidate will have strong selling skills, experience in management, and a passion for the products. This permanent position offers £13.57 per hour, based on 37 hours a week, along with benefits like company discounts and pension schemes.

Benefits

20% Company Discount

Pension Scheme opportunities

Company Uniform

Qualifications

• Previous experience in an assistant manager role or similar.
• Strong selling and customer service skills.
• Great communication and interpersonal skills.
• Understanding of KPIs with the ability to drive performance.
• Experience managing workflow schedules.
• Ability to motivate and organize colleagues.
• Knowledge of Lakeland products.
• Positive attitude to change and development.
• Intermediate IT skills (Word and Excel).

Responsibilities

• Support the store manager in leading the team.
• Coach and develop the store team.
• Drive standards and foster accountability.
• Create a great working environment.
• Depute for the store manager when needed.

Skills

Selling skills

Customer service skills

Communication skills

Interpersonal skills

KPI understanding

Recruitment experience

Performance reviews

Workflow management

Training ability

IT skills (Word, Excel)

Job description

About the Role

Permanent - 37 hours

£13.57 per hour (circa 26,000pa)

As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues

You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.

About You

You will need;

Previous experience in an assistant managers role, or similar, and to be able to deputise for the store manager in their absence.

Strong selling and customer service skills

Great communication and interpersonal skills

An understanding of KPI’s and an ability to drive performance

Experience in recruitment and performance reviews

Experience in managing workflow schedules

An ability to manage, organise and motivate your colleagues on a day to day basis

An ability to train others and engage them in all aspects of being part of a busy store team

An ability to encourage and coach your colleagues to achieve their own potential

Existing knowledge of Lakeland and our products

A positive attitude to change and development

Intermediate IT skills (eg word and excel)

About Lakeland

We want to be celebrated for bringing excitement, innovation and fun to people’s homes and lives. We do this through our extraordinary products sold with devotion and flair.

Benefits

Benefits include: 20% Company Discount – Pensions Scheme opportunities – Company Uniform.