Assistant Store Manager

jobs24.co.uk; West Bromwich; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking organization as an Assistant Store Manager in West Bromwich, where your leadership will inspire a dedicated team to deliver exceptional customer service and meet ambitious sales targets. This role is perfect for those who thrive in a fast-paced environment and are passionate about retail excellence. You will play a crucial part in driving the success of the store while contributing to a meaningful cause—funding life-saving research. With a supportive team and a focus on community impact, this position offers a rewarding experience that goes beyond the ordinary. Step into a role where your efforts truly make a difference!

Benefits

38 days annual leave

Wagestream access

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

24/7 Virtual GP access

Pension with employer contribution

Cycle to work scheme

Gym membership discounts

Qualifications

• Experience in a customer-facing role is essential.
• Supervisory experience is required to support the Store Manager.

Responsibilities

• Assist the Store Manager in daily operations and take charge in their absence.
• Ensure high standards of customer service and visual merchandising.

Skills

Customer service

Supervisory skills

Commercial awareness

Team development

Results-driven

Job description

We're looking for an Assistant Store Manager to join our home store team in West Bromwich so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

1. Ensuring the highest standard of customer service
2. Achieving targets
3. Maintaining a high standard of visual merchandising
4. Maximising sales through physical and digital channels
5. Supporting with the recruitment and development of volunteers
6. Achieving expectations within campaign activities
7. Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries, and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

Minimum Requirements:

1. Experience in a customer-facing role
2. Supervisory experience
3. Commercially driven to encourage new ideas
4. Inclusive approach to developing teams
5. Passion for delivering exceptional customer service and achieving the highest retail standards
6. Results driven but with a recognition of right result, right way.

Why join the BHF?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever - because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Benefits:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers