Assistant Store Manager

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; On-site; GBP 100,000 - 125,000; Full time

Job summary

A charitable organization is seeking an Assistant Store Manager to support daily operations in Teddington. The ideal candidate will possess experience in customer-facing roles and supervisory skills, fostering exceptional customer service and driving sales. Flexibility in work hours is essential, including weekends and holidays. Benefits include generous annual leave and health cash plans.

Benefits

38 days annual leave

Wagestream - early wage access

Holistic support leave of up to 10 days annually

Enhanced family policies

25% staff discount

Health cash plan

Access to a 24/7 Virtual GP

Pension with up to 10% employer contribution

Qualifications

• Experience in a customer-facing role.
• Supervisory experience with a results-driven mindset.

Responsibilities

• Support the Store Manager in daily operations.
• Inspire staff to deliver excellent customer service.
• Maximise sales through physical and digital channels.

Skills

Experience in a customer-facing role

Supervisory experience

Commercially driven to encourage new ideas

Passion for delivering exceptional customer service

Job description

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashion store team in Teddington (TW11 8QZ), and we believe you could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. Please note that flexibility to work different shift patterns is essential for this role.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of the right result, right way

What’s important to us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We fund cutting-edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items, and we aim to expand our reuse initiatives.

Our Equality, Diversity, and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and other employee networks, help us create an environment where all colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and actively support your career development.

Our staff benefits include:

• 38 days annual leave (plus options to buy and sell leave)
• Wagestream - early wage access
• Holistic support leave of up to 10 days annually
• Enhanced family policies (maternity, paternity, adoption)
• 25% staff discount
• Health cash plan (dental, optical, therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with up to 10% employer contribution
• Cycle to work scheme
• Discounts on gym memberships and other retailers