Assistant Store Manager

Matalan; Tendring; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

20% colleague discount

25 days annual leave

Holiday buy scheme

Wellbeing day

Pension scheme

Job summary

Matalan is seeking an Assistant Store Manager in Tendring to support the Store Manager by driving sales, KPIs and delivering excellent customer experience. You will lead a high-performing team and model our values in a busy, fast-paced retail environment.

You’ll coach colleagues, analyse performance daily, ensure stock availability, and maintain compliance. The role is full-time, permanent, 38 hours per week, with a competitive package and benefits.

Qualifications

• Experience leading a store or team in a busy retail environment.
• Strong customer engagement and service standards.
• Ability to analyse sales data and drive actions.

Responsibilities

• Drive performance, development and succession planning.
• Coach team to deliver service culture and best practices.
• Analyze sales performance, conduct floor walks and delegate actions.
• Ensure compliance and audit activities across the store.
• Conduct regular performance reviews and provide feedback.
• Ensure VM guide is followed for an inspiring shopping experience.

Skills

Retail management

Leadership

Customer service

Communication

Data interpretation

Team development

Job description

About The Role

As an Assistant Store Manager at Matalan, you’ll role model our Matalan values and behaviours to support the Store Manager to exceed sales and profit targets and deliver all agreed KPI’s in your store.

Salary: Competitive plus benefits
Working Pattern: Full Time
Contract Type: Permanent
Hours: 38.0

About The Role

As an Assistant Store Manager at Matalan, you’ll role model our Matalan values and behaviours to support the Store Manager to exceed sales and profit targets and deliver all agreed KPI’s in your store.

Developing and leading a high performing team, you’ll drive an inspiring VM proposition and ensure stock availability is maximised. Engaging the store team to be the best they can be and to deliver an excellent customer experience every day.

• You’ll work alongside the store management team to drive performance, development and succession planning
• Drive a service culture within store through coaching the team and sharing best practice
• Drive commercial opportunity through daily analysis of sales performance, recorded floor walks and delegation of key actions to the store team
• Take responsibility for all aspects of compliance and audit related activities across the store
• Complete regular performance reviews to identify any development needs and encourage open and honest feedback
• Ensure the VM guide is followed to deliver an inspirational shopping experience

About You

• Previous retail management experience ideally within a volume retailer
• Demonstrable track record of delivering high standards and KPI’s
• Proven high standards of customer engagement and service
• Strong leadership, listening and communication skills
• Good analytical ability and data interpretation skills
• Proven ability to develop others

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date.

Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% colleague discount, which increases with length of service
• 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours)
• Optional extra holiday buy scheme up to 5 days per year
• PLUS 1 extra free day leave to support your wellbeing
• Thrive Recognition Scheme
• Employee Assistance Programme & Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for multiple retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business