Assistant Store Manager

www.findapprenticeship.service.gov.uk - Jobboard; Sunderland; On-site; GBP 100,000 - 125,000; Full time

Job summary

A charitable organization in Sunderland is seeking an Assistant Store Manager to support daily operations and inspire staff. The position involves maximizing sales, maintaining service standards, and assisting with volunteer management. Ideal candidates will have customer-facing and supervisory experience, with a passion for delivering exceptional service. This role comes with various employee benefits including annual leave, early wage access, and discounts.

Benefits

38 days of annual leave

Wagestream early wage access

Support leave

Enhanced family leave policies

25% staff discount

Health cash plan

24/7 Virtual GP access

Employee Assistance Programme

Pension contributions up to 10%

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in a customer-facing role.
• Supervisory experience.
• Commercially driven with a knack for encouraging new ideas.
• Inclusive approach to team development.
• Passion for delivering exceptional customer service and maintaining retail standards.
• Results-driven with integrity, aiming for the right results in the right way.

Responsibilities

• Support the Store Manager with daily store operations.
• Inspire and support staff to deliver excellent customer service.
• Ensure high standards of customer service and achieve sales targets.
• Maximise sales through physical and digital channels.
• Assist with the recruitment and development of volunteers.
• Contribute to campaign activities and generate stock.
• Maintain flexibility to work weekends and bank holidays.
• Handle tasks related to collections, deliveries, and donations.

Job description

Are you looking for an opportunity to progress in store management?

We’re seeking an Assistant Store Manager to join our home store team in Sunderland (SR1 1RH). If you're interested in developing your career in retail management, this could be the perfect opportunity for you!

Role Responsibilities:

• Support the Store Manager with daily store operations and take full responsibility in their absence.
• Inspire and support staff and volunteers to deliver excellent customer service that reflects our values.
• Ensure high standards of customer service, visual merchandising, and achieve sales targets.
• Maximise sales through physical and digital channels.
• Assist with the recruitment and development of volunteers.
• Contribute to campaign activities and generate stock in collaboration with the manager.
• Maintain flexibility to work weekends and bank holidays on a rota basis, as our stores operate 7 days a week.
• Handle physical tasks related to collections, deliveries, and donations, understanding the rewarding nature of the work in supporting life-saving research.

Candidate Requirements:

• Experience in a customer-facing role.
• Supervisory experience.
• Commercially driven with a knack for encouraging new ideas.
• Inclusive approach to team development.
• Passion for delivering exceptional customer service and maintaining retail standards.
• Results-driven with integrity, aiming for the right results in the right way.

About Us:

At the British Heart Foundation (BHF), we offer a wide range of quality furniture, clothing, jewelry, and more, available both in-store and online. Our vision is a world where everyone has a healthier heart for longer, funded through cutting-edge research and innovation.

We also focus on reducing waste by connecting with local communities, preventing landfill, and promoting reuse. With over 700 stores, we make a significant environmental impact annually.

Our Values and Benefits:

We are committed to equality, diversity, and inclusion through our strategy, Igniting Change, and support networks like Kaleidoscope. We foster an environment where all colleagues and volunteers can succeed.

Benefits include:

• 38 days of annual leave (plus options to buy/sell leave)
• Wagestream early wage access
• Up to 10 days of support leave annually
• Enhanced family leave policies
• 25% staff discount
• Health cash plan
• Access to a 24/7 Virtual GP and Employee Assistance Programme
• Pension contributions up to 10%
• Cycle to work scheme
• Discounts on gym memberships and various retailers

Join us in making a difference while advancing your career in retail management!