Assistant Store Manager

E8surveys.com; Sittingbourne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager to join their team in Sittingbourne. The role involves supporting the Store Manager, ensuring excellent customer service, and contributing to store success through effective team management and sales maximisation. With a strong culture of internal progression, this position offers numerous benefits including generous annual leave, health support, and a pension scheme.

Benefits

38 days annual leave

Wagestream - early access to earned wages

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

Access to a 24/7 Virtual GP

Pension scheme with employer contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in a customer-facing role.
• Supervisory experience.
• Passion for delivering exceptional customer service.

Responsibilities

• Support the Store Manager with daily operations.
• Ensure high standards of customer service.
• Maximise sales through various channels.

Skills

Customer service

Supervisory experience

Commercial drive

Team development

Results-driven

Job description

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashion store team in Sittingbourne, and we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results-driven but with a recognition of the right result, the right way

What’s important to us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items, and we will continue to expand our reuse initiatives.

Everything we do supports funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever—because the cures and treatments we need are within reach. You could be part of realizing this goal sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, 'Igniting Change', along with our internal EDI group, Kaleidoscope, and other employee networks, help create an environment where all colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support your career development.

Our staff benefits include:

• 38 days annual leave (plus options to buy and sell leave)
• Wagestream - early access to earned wages
• Holistic support leave of up to 10 additional days annually
• Enhanced family policies (maternity, paternity, and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension scheme with up to 10% employer contribution
• Cycle to work scheme
• Discounts on gym memberships
• Retail discounts