Assistant store manager

Shurgard Belgium CVA; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading self-storage company in Sheffield is seeking a customer service representative to advise customers and manage storage rentals. The ideal candidate should have retail experience, excellent customer service skills, and a commitment to cleanliness. The role offers a guaranteed salary and various benefits, including 22 days of annual leave and private medical insurance.

Benefits

Guaranteed monthly salary

22 days annual leave plus bank holidays

Pension scheme

Private medical insurance

Life assurance benefit

Income protection policy

Bike2Work scheme

Eyesight test voucher

Health and wellbeing support

Qualifications

• Retail or commercial work experience, especially in consultative sales.
• Enjoys advising and convincing customers.
• Ability to work independently as well as part of a team.
• Reliable, honest, and committed.

Responsibilities

• Advise customers face to face, online, and over the phone.
• Rent storage rooms and achieve sales targets.
• Support existing customers with queries.
• Perform store maintenance duties and cleaning.
• Handle general administrative tasks and contract management.

Skills

Retail experience

Customer service skills

Teamwork

Reliability

Knowledge of Microsoft Office

Education

Secondary school education

Job description

Let’s talk about the BENEFITS!

• Guaranteed monthly salary with fixed shift working hours.
• Monday-Friday: 09:00 - 18:00; Saturday: 10:00 - 16:00; Sunday: 10:00 - 15:00.
• A multitude of benefits include a bonus scheme, 22 days holiday plus bank holidays, company pension scheme, private medical insurance, discounts on retail and tech, internal recognition & rewards, and lots more!
• Tailored and ongoing training opportunities.
• Promotion opportunity to Store Manager and District Trainer.
• Clear and proven structures and processes.
• Uniform provided.

Let’s talk about the JOB!

• Advising interested customers on site face to face in the store, over the phone, online, and via email.
• Renting of our storage rooms, merchandise sales, and achieving the required targets.
• Supporting existing customers with queries and any issues.
• Store maintenance duties / cleaning.
• General administrative activities and contract management.
• Support for the smooth operation of our stores.

You ideally have retail / commercial work experience (e.g., consultative sales or customer service).

You enjoy advising and convincing customers.

You can work alone and in a team.

You are reliable, honest, and committed.

You are interested in further training and promotion opportunities.

You do not mind keeping the warehouse clean.

Microsoft Office: Outlook and Word are desirable.

Shurgard is the largest self-storage provider in Europe, with over 200 self-storage centres in 7 countries: Belgium, Denmark, France, Germany, Sweden, The Netherlands, and the United Kingdom. We help people store their belongings, often during big life changes. At Shurgard, we value service, security, reliability, flexibility, convenience, and cleanliness to provide the best storage experience. We currently serve more than 140,000 customers, employ over 700 people, and are partly owned by Public Storage, the world's largest owner and operator of self-storage facilities with thousands of stores in the United States. With more than 750 employees and over 270 stores across Europe, Shurgard is the largest developer, owner, and operator of self-storage in Europe.

• Other compensation:
• 22 days annual leave, plus 8 public holidays
• Pension scheme
• Private medical insurance
• Life assurance benefit at 4x basic salary
• Income protection policy
• Bike2Work scheme
• Eyesight test voucher
• Perks (benefits and reward platform)
• Help@Hand (health and wellbeing support)

Candidate criteria: Minimum level of education required - Secondary school.