Assistant Store Manager

British Heart Foundation; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

The British Heart Foundation is seeking an Assistant Store Manager for their fashion store in Royal Tunbridge Wells. Your role will involve supporting store operations, driving sales, and fostering an inclusive team environment. You'll be pivotal in maintaining customer service excellence while managing volunteers and staff, ensuring the store meets its targets efficiently.

Benefits

38 days annual leave

Wagestream early wage access

Health plans

Cycle-to-work scheme

Staff discounts

Qualifications

• Experience in a customer-facing role.
• Ability to inspire and support staff and volunteers.
• Exceptional customer service standards.

Responsibilities

• Support the Store Manager with daily operations.
• Ensure high standards of customer service and merchandising.
• Maximize sales through physical and digital channels.

Skills

Customer service

Team development

Supervisory experience

Commercially driven

Results-driven

Job description

Social network you want to login/join with:

Assistant Store Manager, Royal Tunbridge Wells

Client:

British Heart Foundation

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

aa81c8d8ac0b

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

The opportunity

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashion store team in Tunbridge Wells so we could be the perfect match!

What does this role involve:

• Supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.
• Inspiring and supporting staff and volunteers to deliver an excellent customer journey reflecting our values.
• Contributing towards the success of the store by ensuring high standards of customer service, achieving targets, maintaining visual merchandising, maximizing sales through physical and digital channels, supporting volunteer recruitment and development, and working with the manager to generate stock.

Our stores are fast-paced and operate 7 days a week, requiring flexibility to work weekends and bank holidays on a rota basis.

Due to the volume of donations, it can be physically demanding but rewarding as you help fund life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven with new ideas
• Inclusive approach to team development
• Passion for delivering exceptional customer service and retail standards
• Results-driven with integrity

At the British Heart Foundation, we offer a range of quality furniture, clothing, jewelry, and more, available in store and online. We connect with local communities and promote environmental sustainability by reducing waste and preventing unwanted items from landfill, making a significant environmental impact annually.

Everything we do funds lifesaving research for heart and circulatory conditions. Join us in making a difference!

Our Values and Benefits:

We promote diversity and inclusion through our strategy, internal groups, and networks, creating a supportive environment for all colleagues and volunteers.

Why join the BHF?

• Opportunities for internal progression and career development
• Benefits include 38 days annual leave, Wagestream early wage access, additional support leave, family policies, staff discounts, health plans, virtual GP, pension contributions, cycle-to-work, and retailer discounts.

Application Process:

• Click the “Apply” button below
• You will be redirected to the BHF Careers page
• Complete the application, submit your CV, and employment history

Additional Information:

DBS check required; applications are anonymous to ensure fairness; early applications encouraged as the advert may close early; sponsorship is unlikely due to salary criteria.