Assistant Store Manager

British Heart Foundation; Preston; On-site; GBP 26,000 - 34,000; Full time

Job summary

A charitable organization in Preston is seeking an Assistant Store Manager to support the General Manager in daily store operations. The role involves leading staff and volunteers, ensuring high customer service standards, and achieving sales targets. The ideal candidate is driven, has supervisory experience, and a passion for retail excellence. This position offers competitive benefits and a commitment to career development.

Benefits

38 days annual leave

25% staff discount

Health cash plan

Qualifications

• Experience in a customer-facing role.
• Proven supervisory experience.
• Ability to encourage new ideas and approaches.

Responsibilities

• Support the General Manager with day-to-day store operations.
• Lead and support staff and volunteers.
• Ensure high standards of customer service.

Skills

Customer service

Supervisory experience

Commercially driven

Inclusive team development

Results-oriented

Job description

Are you looking for an opportunity to progress in store management?

We’re looking for a Assistant Store Manager to join our home & fashion store team in Preston (PR1 2UZ), so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the General Manager with the day to day running of the store, focussing on the furniture side of the store. You'll be leading and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

Ensuring highest standard of customer service
Achieving targets
Maintaining a high standard of visual merchandising
Maximising sales through physical and digital channels
Supporting with the recruitment and development of volunteers
Achieving expectations within campaign activities
Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams towork weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

What are we looking for:

Experience in a customer facing role
Supervisory experience
Commercially driven to encourage new ideas
Inclusive approach to developing teams
Passion for delivering exceptional customer service and achieving the highest retail standards
Results driven but with a recognition of right result, right way.


What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.



Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

38 days annual leave (plus the option to buy and sell leave)
Holistic support leave of up to 10 additional days off each year
Enhanced family policies (maternity, paternity and adoption leave)
25% staff discount
Health cash plan (Dental, Optical, Therapies, etc)
Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
Pension with employer contribution of up to 10%
Cycle to work scheme
Discounts on gym memberships
Discounts with a wide range of retailers