Assistant Store Manager

JD Group; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise de vente au détail dynamique recherche un Assistant Manager motivé pour aider à diriger l'équipe tout en atteignant des objectifs de vente. Dans ce rôle, vous aurez la responsabilité de gérer les opérations quotidiennes, de soutenir le développement de l'équipe et d'assurer un service client exceptionnel. Si vous êtes passionné par le secteur et prêt à faire avancer votre carrière, rejoignez JD Group pour contribuer à notre succès partagé.

Benefits

Quarterly discretionary bonus schemes

Company discount of 30% on products

Exclusive deals through online benefits platform

Access to digital health and well-being services

Internal development courses

Access to apprenticeships and qualifications

Discounted gym memberships

Life Assurance

Opportunities to volunteer

Qualifications

• Expérience de gestion dans un environnement de vente au détail dynamique.
• Compétences solides en communication et en coaching.
• Connaissance des tendances et des concurrents du secteur.

Responsibilities

• Soutenir le Manager de Magasin dans la gestion des opérations.
• Analyser les données de ventes pour des décisions éclairées.
• Former, recruter et développer le personnel.

Skills

Leadership

Communication

Sales analysis

Coaching

Attention to detail

Job description

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We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

• Supporting the Store Manager in effectively running all store operations to meet or exceed sales & KPI targets. Setting clear sales goals, tracking performance, and evolving processes to ensure continuous store growth.
• Creating a positive team culture through recruiting, training, and developing staff. Building a motivated, high-performing team to increase store success.
• Analyzing sales data and financial reports to make informed decisions alongside the Store Manager, identifying opportunities operationally & commercially.
• Acting as the point of contact for colleagues in the manager’s absence.
• Providing excellent customer service, addressing inquiries, and resolving complaints professionally.
• Managing day-to-day operations, including opening and closing procedures.
• Supporting cash management tasks, such as processing transactions and reconciling tills.
• Participating in hiring, onboarding, and training new employees.
• Providing feedback and coaching to colleagues to improve performance.
• Supporting the Store Manager in maintaining colleague schedules for proper coverage and productivity.

Role objectives and KPIs:

• Contributing to achieving or exceeding the store’s monthly sales target.
• Driving all additional KPIs, including Units, Conversion, ATV, UPT.
• Achieving upselling or cross-selling targets.
• Maintaining a high Net Promoter Score.
• Ensuring stock accuracy during store audits.
• Ensuring all new colleagues complete mandatory training.
• Ensuring employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
• Assisting in keeping operational costs within the budget.

Skills and Experience:

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail and knowledgeable of current trends and competitors.
• Experience in coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience analyzing KPI data for commercial decisions.
• Keen eye for detail & commerciality. Visual merchandising experience is advantageous.
• Ability to promote JD Group values internally and externally.

We know our employees work tirelessly to make JD Group successful, and in return, we offer some amazing benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% on products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services via TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Access to apprenticeships & qualifications — earn while you learn (England only).
• Discounted gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.