Assistant Store Manager

Hotel Chocolat PLC; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where your leadership and passion for customer service will inspire a dedicated retail team. This role offers the opportunity to drive sales and create memorable experiences for customers through exceptional service. You will be part of a vibrant culture that values originality and authenticity, while also enjoying fantastic employee benefits like generous discounts and incentives. If you are ready to spread happiness through chocolate and contribute to a growing brand, we want to hear from you!

Benefits

50% unlimited staff discount

70% discount on hotel stay

Flexible working discussions

Incentives based on performance

Exciting work environment

Qualifications

• Experience in a luxury brand or retail environment.
• Natural leadership qualities to motivate and develop team members.

Responsibilities

• Support Store Manager in leading and developing the retail team.
• Drive store sales and maximize performance through effective communication.

Skills

Leadership

Customer Service

Sales Management

Communication

Education

Experience in Retail

Job description

Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is tomake people and nature happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.

We’re looking for anAssistant Store Managerto support and lead the retail team alongside the Store Manager.

Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.

You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.

• Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
• Drive store sales and profit plan and take action to maximise performance.
• Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
• Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.

WHO YOU ARE & WHAT YOU HAVE

• Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
• Demonstrable experience in high service guest interaction.
• Natural leadership qualities to get the best of your high performing team both individually and as a whole.
• A passion for chocolate, our brand and for giving the best service to our guests.

For your hard work and commitment, we will give you:

• Incentives based on performance
• 50% unlimited staff discount to treat yourself and your friends and family
• 70% discount off a stay in our Hotel in St Lucia
• We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
• A chance to work in an exciting, innovative and expanding company

If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!

About Us

We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.

Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.

To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Bekind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.

We encourage new ideas and fresh thinking and for each of you to bring yourORIGINALITYto work.

We want you to be yourAUTHENTICself – and feel comfortable to share your differences, and whatmakes you unique.

Our commitment to being anETHICALbusiness means we have a deep sense of fairness when it comes to the way we treat one another.

This applies during our recruitment process too. We are proud to be an Equal Opportunity Employerwho positively celebrates a diverse and inclusive culture. We welcome people from all walks of life tojoin us, bringing their individuality to help us reach our ambitious growth plans. We believe this iscritically important to help us create a place to work where everyone feels like they belong, can bethemselves and where all of our differences are celebrated.