Assistant Store Manager

Job Title: Assistant Store Manager

Are you looking for an opportunity to progress in store management? We’re seeking an Assistant Store Manager to join our fashion store team in Bulwell (Nottingham). This is a permanent role working 21 hours a week, typically 3 days from 9.15am to 5.15pm, including some weekends and extra shifts to cover holidays and sickness.

Role Overview

As an Assistant Store Manager, you will support the Store Manager with daily operations and take full responsibility in their absence. Your role involves inspiring and supporting staff and volunteers to deliver excellent customer service that reflects our values. You will contribute to the success of the store by:

• Ensuring the highest standards of customer service
• Achieving sales targets
• Maintaining high visual merchandising standards
• Maximising sales through physical and digital channels
• Supporting recruitment and development of volunteers
• Achieving campaign activity goals
• Collaborating with the manager on stock management

Our stores operate 7 days a week, requiring flexibility to work weekends and bank holidays on a rota basis. Due to the volume of donations, the role can be physically demanding but rewarding, as you help fund life-saving research.

Candidate Requirements

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven with innovative ideas
• Inclusive approach to team development
• Passion for delivering exceptional customer service and retail standards
• Results-driven with integrity

About Us

At the British Heart Foundation (BHF), we offer a wide range of quality furniture, clothing, jewellery, and more, available in-store and online. We connect with our communities, reduce waste, and fund vital research. With over 700 stores, we prevent around 70,000 tonnes of waste from landfill annually, receiving millions of donated items.

Everything we do supports funding lifesaving research for heart and circulatory conditions. Join us in making a difference!

Our Commitment to Diversity

Our EDI Strategy, Igniting Change, and employee networks foster an inclusive environment where everyone can succeed.

Benefits of Joining BHF

• 38 days annual leave (plus buy/sell options)
• Wagestream early wage access
• Additional support leave
• Enhanced family policies
• 25% staff discount
• Health cash plan
• Virtual GP and Employee Assistance
• Pension with up to 10% employer contribution
• Cycle to work scheme
• Gym and retailer discounts

Application Process

1. Click the “Apply” button below.
2. You’ll be redirected to the BHF Careers page.
3. Complete the application, submit your CV, and employment history.

Additional Information

What do I need to know?

• DBS Check: Employment is subject to a satisfactory DBS check.
• Inclusivity: We use anonymous CV software to ensure fairness.
• Application Timeline: Early applications are encouraged; the advert may close early.
• Sponsorship: We are unlikely to sponsor applicants due to salary criteria.