Assistant Store Manager

TN United Kingdom; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in retail is seeking passionate individuals ready to make an impact in a vibrant environment. This role focuses on delivering exceptional customer service while leading and inspiring a dedicated team. You will be responsible for managing daily operations, ensuring compliance with policies, and fostering a supportive atmosphere for colleagues. With opportunities for professional development and a commitment to employee well-being, this position offers a fulfilling career path in a dynamic setting. Join us and thrive as you contribute to our mission of providing amazing value to millions of customers.

Benefits

Annual Retail Management Bonus Scheme

Professional development opportunities

Comprehensive induction plan

In-store discount of 10%

Holiday allowance increasing by one day per year

Enhanced family-friendly benefits

Access to Employee Assistance

Life Assurance

Qualifications

• Ability to deliver excellent customer service consistently.
• Experience in managing and training new colleagues.

Responsibilities

• Lead daily huddles to ensure commercial objectives are met.
• Create a safe environment for the team and follow all policies.

Skills

Customer Service Excellence

Leadership

Team Management

Retail Operations

Education

Retail Management Qualification

Job description

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Why Choose Us?

• A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success.
• Professional development, including the opportunity to pursue up to a Retail Manager Level 3 qualification through an apprenticeship.
• Comprehensive induction plan and the opportunity to complete in-house development programmes, setting you up for success.
• Rota’s are scheduled four-weeks in advance, creating a culture that cares for your life outside of work.
• Holiday allowance increasing by one day per year (up to 33 days), plus an extra day for your Birthday.
• Enhanced Family friendly benefits and life assurance.
• In-store discount of 10% along with exclusive discounts through our colleague online benefits portal.
• All year-round initiatives to recognise and reward our colleagues.
• Access to Employee Assistance to support your well-being.

Your Impact:

Love our customers:

• Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
• Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.

Care for our colleagues:

• Create a safe environment for your team and ensure all policies and procedures are followed.
• Work alongside the Store Manager to help support the team around you.
• Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.

Protect the pounds (and euros):

• Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
• Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

Ready to Join Us?

This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us.

About us...

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 850 stores and nearly 17,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.

At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers.

Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.

We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track.

They are Love our customers, Care for our colleagues and Protect the Pounds & Euros...

By living our behaviours every day, we've created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!