Assistant Store Manager

British Heart Foundation; Maybole; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading charity organization in Maybole is hiring an Assistant Store Manager to support the Store Manager in daily operations and focus on delivering excellent customer service. This role involves managing a team, achieving sales targets, and ensuring high standards of visual merchandising. Ideal candidates have customer-facing and supervisory experience, with a passion for the charity's mission.

Benefits

38 days annual leave

Health cash plan

Pension with employer contribution

Qualifications

• Experience in a customer-facing role.
• Supervisory experience required.
• Passion for exceptional customer service.

Responsibilities

• Support the Store Manager in daily operations.
• Maintain high customer service standards.
• Maximise sales through various channels.

Skills

Customer service experience

Supervisory experience

Commercial awareness

Team development

Results-driven

Job description

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Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our home & fashion store team in Straiton (Straiton Retail Park, Straiton, EH20 9PW), so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. Your focus will be the furniture side of the store.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries, and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of the right result, right way

What’s important to us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewelry, and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items, and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity, and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity, and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Ready to apply?

To apply, please follow these simple steps:

• Click the “Apply” button below.
• You’ll be seamlessly redirected to the BHF Careers page.
• Complete the application form, submit your CV, and upload your employment history.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check.

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.