Assistant Store Manager

www.findapprenticeship.service.gov.uk - Jobboard; Manod; On-site; GBP 22,000 - 30,000; Full time

Job summary

A charitable organization is seeking an Assistant Store Manager to join their team in Feltham. This role involves supporting daily operations, inspiring teams, achieving sales targets, and ensuring excellent customer service. Ideal candidates have supervisory experience and a passion for retail. Numerous benefits include 38 days of annual leave, early wage access, and staff discounts.

Benefits

38 days of annual leave (plus buy/sell options)

Wagestream early wage access

Supportive leave policies

25% staff discount

Health cash plan

Access to Virtual GP

Pension contributions up to 10%

Cycle to work scheme

Discounts on gym memberships and retailers

Qualifications

• Experience in a customer-facing role.
• Supervisory experience.
• A commercially driven mindset to encourage new ideas.
• An inclusive approach to team development.
• A passion for delivering exceptional customer service and achieving high retail standards.
• Results-driven with integrity.

Responsibilities

• Support Store Manager with daily operations.
• Inspire and support staff to deliver excellent customer service.
• Achieve sales targets and maintain visual merchandising standards.
• Support recruitment and development of volunteers.

Skills

Customer service

Supervisory skills

Commercial mindset

Team development

Results-driven

Job description

Are you looking for an opportunity to progress in store management?

We’re seeking an Assistant Store Manager to join our home store team in Feltham (TW13 4AU). This role involves supporting the Store Manager with daily store operations and taking full responsibility in their absence.

As an Assistant Store Manager, you will:

• Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
• Ensure the highest standards of customer service.
• Achieve sales targets.
• Maintain high standards of visual merchandising.
• Maximize sales through physical and digital channels.
• Support the recruitment and development of volunteers.
• Contribute to campaign activities.
• Work with the manager to generate stock.

Our stores operate 7 days a week, requiring flexibility to work weekends and bank holidays on a rota basis. The role can be physically demanding due to volume of collections, deliveries, and donations, but is rewarding as it helps fund life-saving research.

We are looking for candidates with:

• Experience in a customer-facing role.
• Supervisory experience.
• A commercially driven mindset to encourage new ideas.
• An inclusive approach to team development.
• A passion for delivering exceptional customer service and achieving high retail standards.
• Results-driven with integrity.

At the British Heart Foundation (BHF), we offer a wide range of quality furniture, clothing, jewelry, and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer, funded through cutting-edge research and innovation.

We also focus on community engagement and environmental sustainability, reducing waste and preventing unwanted items from landfill. Our diversity and inclusion strategy, "Igniting Change," and various employee networks foster an environment where all colleagues and volunteers can succeed.

Why join us? We support internal career progression and offer numerous benefits, including:

• 38 days of annual leave (plus buy/sell options)
• Wagestream early wage access
• Supportive leave policies
• 25% staff discount
• Health cash plan
• Access to Virtual GP and EAP
• Pension contributions up to 10%
• Cycle to work scheme
• Discounts on gym memberships and retailers