Assistant Store Manager

JD GROUP; London Borough of Harrow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a passionate Assistant Manager to lead a dynamic team in a fast-paced retail environment. This role emphasizes achieving sales and KPI targets while fostering a positive workplace culture. You'll be responsible for analyzing performance data, coaching staff, and ensuring exceptional customer service. With a strong focus on personal and professional development, this opportunity offers a pathway to grow within a supportive organization that values its employees. If you thrive in a challenging yet rewarding atmosphere, this position is perfect for you.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive retail discounts

Digital health services access

Health cash plans

Internal development courses

Access to apprenticeships

Company Sick Pay scheme

Discounted Gym memberships

Life Assurance

Qualifications

• Experience in retail management with a focus on sales and KPIs.
• Strong ability to lead and develop a team for success.

Responsibilities

• Support the Store Manager in achieving sales and KPI targets.
• Create a positive team culture through training and development.
• Analyze sales data for informed decision-making.

Skills

Leadership

Communication

Sales Analysis

Customer Service

Team Development

Retail Trends Knowledge

KPI Analysis

Education

High School Diploma

Retail Management Certification

Job description

Role overview:

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

1. Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
2. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
3. Analyzing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
4. Acting as the point of contact for colleagues in the manager’s absence.
5. Providing excellent customer service, addressing inquiries and resolving complaints professionally.
6. Managing day-to-day operations, including opening and closing procedures.
7. Supporting cash management tasks, such as processing transactions and reconciling tills.
8. Participating in hiring, onboarding, and training new employees.
9. Providing feedback and coaching to colleagues to improve performance.
10. Supporting the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training required.
7. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail & hold a good understanding of the latest trends and competitors.
3. Previous experience of coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience in analyzing KPI data to make commercial decisions.
7. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
8. Promote JD Group values to internal and external stakeholders.

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Quarterly discretionary bonus schemes
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Company Sick Pay scheme
• Discounted Gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance