Assistant Store Manager

Knoll International LTD; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Knoll International as an Assistant Manager in London, where you'll collaborate with the General Manager to lead the store's success. This role requires strong leadership, sales management, and exceptional client service skills, aimed at fostering community connections and achieving sales goals. Be part of a diverse workplace committed to equal opportunity and personal growth.

Qualifications

• 3 to 5 years of retail leadership experience preferred.
• Ability to effectively communicate with internal and external parties.
• Adept at identifying client needs and problem-solving.

Responsibilities

• Work to expand the client’s connection to the Knoll brand.
• Directly manage all Performance Specialists.
• Manage the full client lifecycle to meet sales goals.

Skills

Communication

Problem Solving

Leadership

Job description

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Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About this Opportunity:

Knoll is hiring an Assistant Manager to join our London Knoll Shop. As the Assistant Manager, you'll work in partnership with the General Manager to ensure the success of the store. As the Assistant Manager, you'll provide leadership and support to the team and handle management responsibilities in the absence of the General Manager. Our Assistant Managers balance their time between working with clients to make sales and provide exceptional service, and supporting the General Manager with various leadership initiatives, including sales coaching, talent acquisition and training. As an Assistant Manager, you will report directly to the General Manager.

What you’ll do:

You'll have opportunities to design, achieve and build relationships every day as you...

• Work to expand the client’s connection to the Knoll brand and promote outreach in your local community.
• Directly manage all Performance Specialists (Sales Associates).
• Manage the full client lifecycle to meet and exceed sales goals.
• Attending store meetings, participating in product training, sharing information among peers.
• Assist in maintaining the store's design and visual standards using merchandising guidelines.
• Fulfill customer needs and resolve issues in a manner consistent with the Knoll Client Experience.
• Collaborate with fellow Associates and promote positive team spirit.

Does this sound like you?

This might be you if you have the following experience, skills, and abilities:

• 3 to 5 years of retail leadership experience preferred
• Ability to effectively communicate with internal and external parties both verbally and in writing.
• Ability to identify client needs, problem solve and understand and explain product features and benefits.
• Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.

As an Assistant Manager, you will receive a competitive salary, commission, and quarterly bonuses.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.