Assistant Store Manager

Age UK; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Age UK is seeking an Assistant Shop Manager to join the team in Kentish Town, London. This role involves supporting the Shop Manager, guiding a team of Shop Assistants and volunteers, and ensuring excellent customer service. Benefits include a competitive salary, generous pension contributions, and opportunities to contribute to a charitable mission supporting older people in the UK.

Benefits

25 days holiday + bank holiday allowance

8% pension contribution

Discounts via Blue Light Card and BenefitHub

Life assurance

Health cashback plan

Free and discounted event tickets

Qualifications

• Ability to work collaboratively with the Shop Manager.
• Excellent customer service skills.
• Ability to lead a team of volunteers and staff.

Responsibilities

• Support the Store Manager in all aspects of the business.
• Ensure customers are provided with an exemplary shop experience.
• Manage time under conflicting priorities.

Skills

Customer service

Team leadership

Time management

IT literacy

Job description

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Age UK is recruiting! We have an exciting opportunity to join our fantastic team in Kentish Town, North West London. as an Assistant Shop Manager.

With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.

Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our committed team of Shop Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

Age UK is recruiting! We have an exciting opportunity to join our fantastic team in Kentish Town, North West London. as an Assistant Shop Manager.

With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.

Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our committed team of Shop Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

The ability to work collaboratively and consultatively with the Shop Manager

Ability to lift and carry bags of stock up to 10kg’s.

Be able to lead a team of volunteers and staff

Ability to delegate and coach staff

Excellent customer services skills

The ability to manage time under conflicting priorities

IT literacy and numeracy skills

Ideally you will also have:

The ability to understand and establish successful retail processes

Ability to understand basic financial reports

Experience in a customer facing role

What we offer in return:

A 35 hour working week

25 days holiday (pro-rata) + bank holiday allowance

A generous pension – we will contribute 8%

Great discounts and rewards through Blue Light Card and BenefitHub

Life assurance, Bupa health cashback plan

Tickets for Good – Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Is this the job for you? We know that men, of all backgrounds, and menandwomen from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.