Assistant Store Manager

Pronovias Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Pronovias Group, a leader in luxury bridal fashion, seeks an experienced Assistant Store Manager for its London store. This role involves coordinating a team to meet sales targets, ensuring customer satisfaction, and maintaining high store standards. Ideal candidates will have substantial experience in the industry and a strong business acumen, with a passion for excellent service.

Qualifications

• 5-7 years of experience as Assistant Store Manager in a luxury brand.
• Experience managing large teams and working with P&L.
• Fluency in English is mandatory; Spanish is a plus.

Responsibilities

• Foster team motivation and coordinate store activities.
• Monitor sales targets and customer satisfaction.
• Manage daily appointments and ensure stock availability.

Skills

Team Management

Customer Service

Sales Coordination

Inventory Management

Education

Business or Fashion Designing background

Tools

Excel

Job description

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Pronovias Group has been dressing dreams for more than 50 years through our four brands: Pronovias, Saint Patrick, White One, Nicole and Ladybird.

We are currently hiring an Assistant Store Manager for our store in London, that will coordinate and lead the store team and related activities in accordance with the guidelines of the Store Manager, ensuring compliance with assigned sales targets, customer satisfaction and the image of Pronovias.

Main responsibilites:

• Foster the team motivation.
• Distribute and share the set up objectives with the store team, monitoring them closely.
• Manage the store team timetable as well as their absences and its corresponding reporting.
• Coordinate and ensure that the different projects and development plans for the store team are applied.
• Foster the team growth to guarantee its profitability, acquiring a global business vision.
• Monitor the results of the store inventories.
• Organize, coordinate and monitor the store sales team to guarantee a customer service focused to be excellent.
• Organize, coordinate and monitor the atelier team in order to guarantee that the product is adjusted according to the quality and the established time, always assuring the client satisfaction.
• Organize and supervise the after sales period (fitting, delivering, ironing and refit) of each dress, assuring that the client satisfaction in the planned fittings.
• Collaborate with the sales consultants in providing advice to the customer and being professional helping the customer to take a decision.
• Provide updated information about the status of the store to the Store Manager in order to take appropriate decisions.
• Manage the daily appointments planning, fittings and tasks to guarantee a correct organization according to human and material resources, assuring the client satisfaction.
• Control the available stock to carry out activities to minimize it, as well as increasing or adjusting orders according to the customer requests.
  Inform to the store staff about possible adjustments in products, prices, IT… to develop their activities in a satisfactory manner.
• Assure a global store image, according to the company internal policy and performing as a PRONOVIAS ambassador.
• Good academic background in business and/or fashion designing
• At least 5-7 years as Assistant Store Manager in bridal or readytowear luxury brand and used to manage large teams
• Used to manage a P&L, work with KPI’s and good level in excel (analytics, reporting, action plan development…)
• Fluency in English is mandatory, the knowledge of Spanish is a plus.

If you feel this description fits with you and are excited in becoming part of the Pronovias team we will be delighted to meet you!