Assistant Store Manager

Octavia; London; On-site; GBP 26,000; Full time

Job summary

Octavia is seeking an Assistant Store Manager to join their team in West London. This role involves supporting store operations, delivering exceptional customer service, and managing stock, with an opportunity for professional growth in an inclusive environment. A competitive salary of £25,027 is complemented by various benefits aimed at employee wellbeing and development.

Benefits

Flexible-working

Life Assurance

Employee Wellbeing App/ Mental Health Support

Online GP Service

Cycle to work

Self-development courses available

Opportunities to volunteer

Qualifications

• Excellent customer service skills and experience in retail.
• Background in charity retail preferred.
• Understanding of stock management and visual merchandising.

Responsibilities

• Support daily running of the store and assist the Store Manager.
• Help achieve sales targets and manage stock.
• Recruit, train, and motivate volunteers.

Skills

Customer Service

Sales Management

Stock Management

Visual Merchandising

Team Leadership

Job description

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A fantastic opportunity has become available for an Assistant Store Manager to join us at an exciting time when Octavia's retail operations matter more than ever. This is a full time permanent position working within our West London stores which is instrumental in providing a sustainable source of income to support Octavia's vital work in the community. We need motivated, passionate and forward-thinking people to join this team and be part of our ambitious growth plans.

Responsibilities

As Assistant Store Manager, you will be supporting the Manager in delivering the highest quality of customer service to our clients and fantastic doners within the Fulham Road store. As well as supporting in areas such as increasing sales, stock management and training, you will be stepping up as Store Manager on a weekly basis, so this is a great opportunity for those seeking a new challenge. On a day to day basis your responsibilities will include:

• Supporting the Store Manager in day to day running of the store
• Displaying donated stock in a visually appealing manner to create a high end store feel and help maximise sales
• Helping to achieve agreed sales targets
• Selecting and pricing items appropriately
• Working with the manager to recruit, train and motivate a team of volunteers
• Stepping up as Store Manager when required, attending meetings and taking on necessary management duties
• Managing the Gift Aid processes
• Ensuing accurate cashing up is completed daily, completing weekly returns and dispatch documents
• Being a key holder

Requirements

We are looking for shop assistants with excellent customer service skills and experience in the above areas. Ideally your background will be within charity retail and you will have an understanding of the challenges within this sector for example, sourcing volunteers and donations, managing stock, visual merchandising and gift aid. We will consider individuals looking for that next step in their career.

Benefits

On offer is a base salary of £25,027 per year plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team.

We also offer a fantastic additional benefits:

• Flexible-working
• Life Assurance
• Employee Wellbeing App/ Mental Health Support
• Online GP Service
• Cycle to work
• Opportunities for self-development with over 60 courses available to self-enrol
• Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme

Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.