Assistant Store Manager

KIKO MILANO; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to enhance customer experience and drive sales in a vibrant retail environment. In this role, you will be the KIKO Ambassador, responsible for coaching your team and ensuring compliance with company standards. You will actively manage business KPIs, recruit and train staff, and create a motivating atmosphere that fosters growth and success. If you are passionate about the beauty industry and have a knack for leadership, this opportunity will allow you to shine and make a significant impact in a dynamic setting.

Qualifications

• 3+ years of retail experience in a similar role with leadership skills.
• Strong communication and organizational abilities are essential.

Responsibilities

• Coach the team to achieve customer experience and business goals.
• Monitor KPIs and set action plans to drive store performance.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Time Management

Sales Target Achievement

Inventory Management

Data Analysis

Flexibility

Tools

Point-of-Sale (POS) Systems

Retail Software

Job description

The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.

The UK team works in the spirit of Integrity, Respect, Accountability and Teamwork.

MAIN RESPONSIBILITIES

PEOPLE MANAGEMENT

1. Coach and support the team to deliver customer experience and business goals.
2. Recruit, onboard, train and support the team to deliver the customer experience and business goals.
3. Support in ensuring all the store planning and annual leave is in line with the business needs.
4. Coach the team on products, make-up application technique, and selling techniques in order to deliver the KIKO customer experience.

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

1. Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager.
2. Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex).
3. Prioritize actions for the store that have the most impact on the above goals as agreed with the Store Manager.
4. Completion of all BeKIKO dossiers, quizzes, and training elements.
5. Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).

PROCEDURES & POLICIES EXECUTION

1. Guarantee that stores are compliant with all KIKO standards and procedures.
2. Guarantee the compliance with store procedures (KIKO STORE BOOK).
3. Guarantee the execution of the promotional calendar.
4. Guarantee all operational procedures are adhered to in store and that the store is compliant.
5. Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.

MINIMUM REQUIREMENTS

1. Minimum of 3 years of experience in a similar role within the retail industry.
2. Demonstrated leadership skills and the ability to effectively manage a team.
3. Excellent communication and interpersonal skills.
4. Strong organizational and time management abilities.
5. Proven track record of achieving sales targets and driving business growth.
6. Knowledge of inventory management and visual merchandising.
7. Ability to analyze sales data and make informed decisions.
8. Flexibility to work evenings, weekends, and holidays as required.
9. Proficiency in using point-of-sale (POS) systems and other retail software.
10. Passion for the beauty industry and familiarity with KIKO MILANO products.