Assistant Store Manager

E8surveys.com; Loanhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail organization is seeking an Assistant Store Manager to join their team in Loanhead. This role involves supporting the Store Manager and ensuring exceptional customer service. Ideal candidates will have customer-facing experience and a passion for retail. This position offers various staff benefits, including generous annual leave and discounts.

Benefits

38 days annual leave

Health cash plan

25% staff discount

Enhanced family policies

Pension contribution

Qualifications

• Experience in a customer-facing role.
• Supervisory experience is essential.
• Passion for delivering exceptional customer service.

Responsibilities

• Support the Store Manager with daily operations.
• Ensure high standards of customer service.
• Maintain visual merchandising standards.

Skills

Customer service excellence

Supervisory skills

Commercial awareness

Team development

Results driven

Job description

Are you looking for an opportunity to progress in store management?

We are looking for an Assistant Store Manager to join our home & fashion store team in Straiton (Straiton Retail Park, Straiton, EH20 9PW), so we could be the perfect match!

What Does This Role Involve

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. Your focus will be on the furniture side of the store.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries, and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What Are We Looking For

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of the right result, right way

What’s Important to Us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items, and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why Join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our Generous Staff Benefits Include

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity, and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers