Assistant Store Manager

E8surveys.com; Loanhead; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading home & fashion store is seeking an Assistant Store Manager in Straiton. This role involves supporting daily operations, leading teams, and maintaining exceptional customer service standards. Ideal candidates are commercially driven with experience in customer-facing supervisory roles and a passion for excellence in retail.

Qualifications

• Experience in a customer-facing role.
• Supervisory experience.
• Strong focus on customer service and retail standards.

Responsibilities

• Support General Manager in daily operations.
• Ensure high customer service standards.
• Lead and develop staff and volunteers.

Skills

Customer Service

Supervisory Skills

Team Development

Commercial Awareness

Results Driven

Job description

Are you looking for an opportunity to progress in store management?

We're looking for an Assistant Store Manager to join our home & fashion store team in Straiton, so we could be the perfect match!

What Does This Role Involve

As an Assistant Store Manager, you support the General Manager with the day-to-day running of the store by leading and supporting staff and volunteers to deliver an excellent customer journey that reflects our values. Our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries, and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What Are We Looking For

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.