Assistant Store Manager

Lakeland; Guildford; On-site; GBP 26,000; Full time

Job summary

A retail company in Guildford seeks an Assistant Store Manager to support the store manager in leading a team and ensuring excellent customer service. Candidates should have prior experience in a similar role, strong customer service and communication skills, and an understanding of KPIs. The position offers competitive pay and benefits including a company discount and pension scheme.

Benefits

20% Company Discount

Pensions Scheme opportunities

Company Uniform

Qualifications

• Previous experience in an assistant manager's role or similar.
• Ability to manage and motivate colleagues daily.
• Existing knowledge of Lakeland products.

Responsibilities

• Support the store manager in leading an engaged team.
• Coach and develop the store team for exceptional service.
• Drive standards and performance through KPIs.

Skills

Customer service skills

Communication skills

Sales skills

Tools

Word

Excel

Job description

About the Role

Permanent - 37 hours

£13.57 per hour (circa 26,000pa)

As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues

You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.

About You

You will need;

Previous experience in an assistant managers role, or similar, and to be able to deputise for the store manager in their absence.

Strong selling and customer service skills

Great communication and interpersonal skills

An understanding of KPI’s and an ability to drive performance

Experience in recruitment and performance reviews

Experience in managing workflow schedules

An ability to manage, organise and motivate your colleagues on a day to day basis

An ability to train others and engage them in all aspects of being part of a busy store team

An ability to encourage and coach your colleagues to achieve their own potential

Existing knowledge of Lakeland and our products

A positive attitude to change and development

Intermediate IT skills (eg word and excel)

About Lakeland

We want to be celebrated for bringing excitement, innovation and fun to people’s homes and lives. We do this through our extraordinary products sold with devotion and flair.

Benefits

Benefits include: 20% Company Discount – Pensions Scheme opportunities – Company Uniform.