Assistant Store Manager

1570 Swarovski UK Ltd.; Ellesmere Port; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus scheme

Staff discount 60% off RRP

Enhanced annual holiday entitlement

Volunteering Day

Job summary

Swarovski Group is seeking an Assistant Store Manager for our UK luxury retail team. You will lead a diverse staff, coach colleagues, and help deliver exceptional customer experiences while driving sales and achieving targets.

You’ll handle store operations, inventory, cash handling, and compliance, stepping in for the Store Manager when required. A proactive, results-driven leader with a passion for luxury fashion and service will thrive in this role.

Qualifications

• 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands.
• Some leadership and coaching experience
• A winning personality to easily establish a trustful relationship and empower others
• Excellent customer service skills and digital proficiency
• Responsible and able to take ownership
• Curious, empathetic, and results-driven team player with a commercial mindset

Responsibilities

• Coach, motivate, and onboard team members to maximize performance
• Support recruitment, talent development, and employee relations
• Drive sales and support monthly plans and targets
• Oversee store operations, including inventory, cash handling, and compliance
• Step in for the Store Manager as needed

Skills

Leadership

Customer service

Digital proficiency

Job description

About the Job

Act as a role model, delivering outstanding customer service and brand experience

• Coach, motivate, and onboard team members to maximize performance
• Support recruitment, talent development, and employee relations
• Drive sales and support monthly plans and targets
• Oversee store operations, including inventory, cash handling, and compliance
• Step in for the Store Manager as needed

About You

• 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
• Some leadership and coaching experience
• A winning personality to easily establish a trustful relationship and empower others
• Excellent customer service skills and digital proficiency
• Responsible and able to take ownership
• Curious, empathetic, and results-driven team player with a commercial mindset

What We Offer

• Competitive salary
• Monthly bonus scheme
• Industry leading, generous staff discount (60% off the RRP) starting on your first day
• 30% off the RRP on Swarovski Created Diamonds
• Enhanced annual holiday entitlement
• 1 x paid Volunteering Day each year
• Food & refreshments provided in store to be enjoyed during your shift
• Staff Referral Bonus – up to £250
• Jubilee Awards to celebrate key service milestones
• Annual Awards to celebrate and recognize your achievements
• Season Ticket Loan
• Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
• Opportunities for career development

About Swarovski

At Swarovski, your ideas are valued, your leadership is empowered, and your work helps build teams that deliver brilliance and create luxury moments every day. Ready to take the next step in your retail career with one of the most iconic brands in fashion and design? Join our retail team and help shape an environment where people grow, customers feel inspired, and performance sparkles. As an Assistant Store Manager, you’ll be a Swarovski advocate, supporting a positive work environment, delivering exceptional customer experiences, and driving commercial results. You’ll coach and empower your team, act as a role model, and help shape the store’s success every day.

CV Tips to Nail Your Dream Job

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