Assistant Store Manager

British Heart Foundation; Costessey; On-site; GBP 22,000 - 30,000; Full time

Job summary

The British Heart Foundation is seeking an Assistant Store Manager for their Uxbridge home store. The role involves supporting the Store Manager, ensuring excellent customer service, and supervising staff and volunteers. This position offers a chance to develop a rewarding career while contributing to impactful community work and lifesaving research.

Benefits

Generous leave

Early wage access

Health plans

Employee discounts

Qualifications

• Experience in a customer-facing role.
• Supervisory experience required.
• Commercially driven with a mindset to encourage new ideas.

Responsibilities

• Support the Store Manager with daily operations.
• Ensure high standards of customer service.
• Help maintain visual merchandising and achieve sales targets.

Skills

Customer service

Supervisory skills

Commercial mindset

Team development

Results-driven

Job description

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our home store team in Uxbridge so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, your contribution towards the success of your store involves:

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, which requires flexibility to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries, and donations, the role can be physically demanding but rewarding as you help fund life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven with a mindset to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and maintaining high retail standards
• Results-driven but with integrity, ensuring the right results the right way

What’s important to us?

At the British Heart Foundation (BHF), we offer a wide range of quality furniture, clothing, jewelry, and more, available in store and online. We connect with local communities, reduce waste, and fund lifesaving research for heart and circulatory conditions.

We are committed to equality, diversity, and inclusion through our strategy, internal groups, and network groups, creating an environment where everyone can succeed.

Why join the BHF?

We support your career development with a strong culture of internal progression and offer various staff benefits including generous leave, early wage access, health plans, discounts, and more.