Assistant Store Manager

E8surveys.com; Castleford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail organization is seeking an Assistant Store Manager in Castleford to support daily operations and enhance customer service. Candidates should have customer-facing experience and be passionate about retail excellence. The role involves inspiring staff, managing stocks, and achieving sales targets, with a strong focus on teamwork and customer satisfaction. This position offers generous staff benefits including 38 days annual leave and various discounts.

Benefits

38 days annual leave

Wagestream access

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

24/7 Virtual GP access

Pension contribution

Cycle to work scheme

Gym membership discounts

Qualifications

• Experience in a customer-facing role is essential.
• Supervisory experience in a retail environment preferred.
• Results-driven with a passion for delivering exceptional customer service.

Responsibilities

• Support the Store Manager in daily operations.
• Inspire and support staff to deliver excellent customer experiences.
• Manage stock and contribute to campaign activities.

Skills

Customer service experience

Supervisory experience

Results-driven with a collaborative approach

Commercial awareness

Passion for retail standards

Job description

Are you looking for an opportunity to progress in store management?

We are looking for an Assistant Store Manager to join our home store team in Castleford (WF10 1EG) so we could be the perfect match!

What Does This Role Involve

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries, and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What Are We Looking For

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of the right result, right way.

What’s Important to Us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items, and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity, and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why Join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our Generous Staff Benefits Include

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity, and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers