Assistant Store Manager

Lakeland Limited; Bristol; On-site; GBP 26,000; Full time

Job summary

Lakeland Limited is seeking an Assistant Store Manager in Bristol to support the Store Manager in leading a dedicated team. This full-time role emphasizes exceptional customer service and involves coaching and motivating staff to reach their potential. The successful candidate will have assistant management experience and a passion for the brand.

Benefits

20% Company Discount

Pension Scheme opportunities

Company Uniform

Qualifications

• Previous experience in an assistant manager's role or similar.
• Ability to manage and motivate colleagues daily.
• Existing knowledge of Lakeland and their products.

Responsibilities

• Support the store manager in managing the store team.
• Deliver extraordinary customer service.
• Drive store performance and manage workflow schedules.

Skills

Strong selling skills

Customer service skills

Communication skills

Interpersonal skills

KPI understanding

Management skills

Training abilities

Organizational skills

Motivational skills

Intermediate IT skills

Job description

Permanent - 37 hours

Worked over 4/5 days and includes weekend working

£13.57 per hour (circa 26,000pa)

As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues

You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service.

You will need;

Previous experience in an assistant managers role, or similar, and to be able to deputise for the store manager in their absence.

Strong selling and customer service skills

Great communication and interpersonal skills

An understanding of KPI’s and an ability to drive performance

Experience in recruitment and performance reviews

Experience in managing workflow schedules

An ability to manage, organise and motivate your colleagues on a day to day basis

An ability to train others and engage them in all aspects of being part of a busy store team

An ability to encourage and coach your colleagues to achieve their own potential

Existing knowledge of Lakeland and our products

A positive attitude to change and development

Intermediate IT skills (eg word and excel)

We want to be celebrated for bringing excitement, innovation and fun to people’s homes and lives. We do this through our extraordinary products sold with devotion and flair.

Benefits include: 20% Company Discount – Pensions Scheme opportunities – Company Uniform.