Assistant Store Manager

www.findapprenticeship.service.gov.uk - Jobboard; Borehamwood; On-site; GBP 28,000 - 32,000; Full time

Job summary

A charitable organization in Borehamwood seeks an Assistant Manager for a 12-month fixed-term contract. This role supports the Store Manager in operational aspects and guides a team of Sales Assistants and volunteers. Candidates should be passionate about retail and demonstrate strong leadership and customer service skills. The position offers a 28-hour working week, 25 days pro-rata holiday, and additional benefits.

Benefits

25 days holiday + bank holidays

Generous pension plan (8% contribution)

Discounts through Blue Light Card and BenefitHub

Life assurance

Bupa health cashback plan

Free and discounted event tickets

Qualifications

• Ability to work collaboratively with the Shop Manager.
• Experience in a customer-facing role.
• Ability to delegate and coach staff.

Responsibilities

• Support the Store Manager in business operations.
• Guide and support team of Sales Assistants and volunteers.
• Ensure customers receive an exemplary shop experience.

Skills

Customer service skills

Team leadership

Time management

IT literacy

Ability to lift 10kg

Job description

Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.

We have an exciting opportunity to join our fantastic Borehamwood team as an Assistant Manager.

Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.

** PLEASE NOTE THIS IS A 12 MONTH FIXED TERM CONTRACT **

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you!

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• The ability to work collaboratively and consultatively with the Shop Manager
• Ability to lift and carry bags of stock up to 10kg's.
• Be able to lead a team of volunteers and staff
• Ability to delegate and coach staff
• Excellent customer services skills
• The ability to manage time under conflicting priorities
• IT literacy and numeracy skills

Ideally you will also have:

• The ability to understand and establish successful retail processes
• Ability to understand basic financial reports
• Experience in a customer facing role

What we offer in return:

• A 28 hour working week
• 25 days holiday (pro-rata) + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.