Assistant Store Manager

VISION EXPRESS; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in eyecare is seeking an Assistant Store Manager to lead a dynamic team in providing exceptional customer service. This role involves motivating colleagues, driving sales, and ensuring compliance while fostering a positive store environment. With a commitment to diversity and inclusion, the company offers flexible working options and a range of attractive benefits, including free eyewear and performance bonuses. Join this forward-thinking firm and elevate your career in a supportive and rewarding setting.

Benefits

Free eyewear up to £550 annually

On target bonuses up to £4,212

Stretch target bonuses up to £8,424

Family and friends discount

25 days annual leave

Employee Assistance Program

Opportunities with OneSight Foundation

Qualifications

• Experience in retail management and leading teams.
• Ability to motivate and inspire colleagues to meet targets.

Responsibilities

• Lead a team to deliver exceptional customer service and drive sales.
• Support the joint venture partner in managing store operations.

Skills

Customer Service

Team Leadership

Problem Solving

Active Listening

Empathy

Job description

Are you interested in becoming an Assistant Store Manager with one of the UK’s leading eyecare providers and selling premium eyewear brands such as Ray-Ban, Oakley and Prada?

The Vision Express store at Widnes is looking for an Assistant Store Manager to support the joint venture partner to lead a team of 6 retail colleagues. This store is located within the Green Oaks Shopping Centre, and our ideal candidate would be a great motivator that can uphold the customer journey, drive sales and ensure team compliance.

As an Assistant Store Manager at Vision Express, you’ll lead by example in delivering excellent customer service and you’ll motivate and inspire the team to deliver in our mission to help provide tailored and effective eyecare and eyewear solutions to customers every day.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

Benefits:

• Free eyewear up to £550 annually with immediate eligibility.
• On target bonuses of up to £4,212, depending on store performance.
• Stretch target bonuses of up to £8,424, depending on store performance.
• Family and friends discount of 75%, 50% and 25% with a free eye test.
• 25 days annual leave with the opportunity to buy or sell holiday.
• Employee Assistance Program offering confidential support for your wellbeing.
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.

Some experiences you might have:

• Solving complex problems for colleagues and customers.
• Being customer obsessed and providing exceptional customer service.
• Displaying a positive attitude that has influenced others to commit to a cause.
• Active listening, having empathy to understand customer and colleague needs.
• Calm under pressure, supporting customers and colleagues in challenging moments.
• Being a team player, working with colleagues to achieve store targets.
• Having positive energy and the potential to become a brand ambassador.

Why Vision Express?

Working at Vision Express, you will be part of something bigger. With over 550 stores across the UK and Ireland, you will have the opportunity to share knowledge, elevate your career and reach your potential.

Together, we believe that we’re made stronger by our differences, so diversity and inclusion are key ingredients to our success, and we believe that striving for a culture of mutual trust enables us to reach our goals and achieve results.