Assistant Store Manager

100x Imaging Inc.; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer is seeking a Store Manager to co-manage a small team and drive exceptional customer service in their Birmingham store. This role offers opportunities for development within a well-established company, focusing on sales achievement and team motivation.

Benefits

Staff discounts

Healthcare cash plans

Company pension scheme

Life cover

Access to well-being platform

Role-specific training and development

Paid breaks

Free tea and coffee

Qualifications

• Proven experience in retail customer service or sales environments.
• Supervisory or junior management experience, preferably in retail.
• Confident, enthusiastic team player.

Responsibilities

• Co-managing a small team of 4-6 staff members.
• Motivating the team to achieve sales targets.
• Building rapport with customers.

Skills

Customer service

Sales

Team leadership

Numeracy

Self-motivation

Communication

Job description

About The Role

What you'll be doing:

• Working with the Store Manager, sharing joint responsibility for the day-to-day running of the store.
• Leading by example, co-managing a small team of 4-6 staff members.
• Motivating your team to deliver excellent customer service and achieve sales targets.
• Building rapport with customers by offering honest advice, exceeding expectations, and reassuring them during their decision-making process.
• Working up to 45 hours per week; any extra hours are paid or can be taken as time off in lieu.

What You'll Need - Skills And Experience

• Proven experience in retail customer service or sales environments.
• Supervisory or junior management experience, preferably in a retail or field sales setting, especially in hard goods.
• Practical knowledge of our product range.
• Ability to sell our products effectively.
• Excellent customer service skills.
• Experience in achieving sales targets.
• Confident, enthusiastic team player.
• Strong accuracy, numeracy, and basic computer skills.
• Self-motivated with a positive attitude.
• Desire to succeed both individually and as a team co-leader.

Benefits

In return for your commitment, you'll receive:

• Staff discounts
• Healthcare cash plans
• Company pension scheme
• Life cover
• Access to the Retail Trust well-being platform, offering 24-hour support services
• Discounts on high street and online brands, including restaurants, holidays, and shopping
• Role-specific training and development
• Opportunities for internal promotion
• Paid breaks
• Free tea and coffee

About The Company

Machine Mart is the UK's leading retailer of workshop power tools and equipment for both the general public and trade customers. With stores nationwide and over 40 years of experience, we are at the forefront of our sector, supporting our ongoing growth. For more information, visit our website.