Assistant Store Manager

JD Group; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks an Assistant Manager to support store operations and achieve sales targets. The role involves team leadership, customer service excellence, and performance analysis to drive success. This position offers numerous employee benefits including discounts and internal development opportunities.

Benefits

Quarterly discretionary bonus schemes

Company discount of 30% off select products

Wide range of employee benefits

Internal development courses

Discounted gym memberships

Qualifications

• Supervisory or management experience in retail/customer-facing environment.
• Understanding of latest retail trends and competitors.
• Experience in coaching and individual development.

Responsibilities

• Support Store Manager in running operations and meeting sales targets.
• Create a positive team culture and develop staff.
• Analyze sales data for informed decision-making.

Skills

Leadership

Communication

Sales

Coaching

Analysis

Job description

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Assistant Manager Job Description

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

• Supporting the Store Manager in effectively running all store operations to meet or exceed sales & KPI targets. Setting clear sales goals, tracking performance, and evolving processes to ensure continuous store growth.
• Creating a positive team culture through recruiting, training, and developing staff. Building a motivated, high-performing team to increase store success.
• Analyzing sales data and financial reports to make quick, informed decisions alongside the Store Manager, identifying opportunities operationally & commercially.
• Acting as the point of contact for colleagues in the manager’s absence.
• Providing excellent customer service, addressing inquiries, and resolving complaints professionally.
• Managing day-to-day operations, including opening and closing procedures.
• Supporting cash management tasks, such as processing transactions and reconciling tills.
• Participating in hiring, onboarding, and training new employees.
• Providing feedback and coaching to colleagues to improve performance.
• Supporting the Store Manager in maintaining colleague schedules for proper coverage and productivity.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs, including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the budget.

Skills and Experience:

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Experience in coaching and developing individuals.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience analyzing KPI data for commercial decision-making.
• Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
• Ability to promote JD Group values to internal and external stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% off select products online and in-store.
• Exclusive deals and discounts via our benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Access to colleague networks and support initiatives for positive change.
• Volunteer opportunities and contribution to JD Foundation.
• Employer engagement forums to influence positive change.