Assistant Store Manager

Matalan; Bangor; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

20% colleague discount

25 days annual leave + bank holidays

Holiday buy scheme up to 5 days

Extra day leave for wellbeing

Thrive Recognition Scheme

Employee Assistance Programme & Wellbe

Life Assurance

Pension Scheme

Career development

Job summary

Matalan is seeking an Assistant Store Manager to support the Store Manager in driving sales, KPI targets and an exceptional customer experience in our store. You will work alongside the management team to develop staff, coach service, and ensure compliance across store operations.

The role requires a strong leadership presence, analytical capability and a proven track record in customer engagement. This full-time position includes a competitive benefits package and opportunities for career

Qualifications

• Previous retail management experience in a volume retailer.
• Track record of delivering high standards and KPI performance.
• Proven customer engagement and service standards.
• Strong leadership, listening and communication skills.
• Excellent analytical ability and data interpretation.
• Proven ability to develop others.

Responsibilities

• Drive performance, development and succession planning with store management.
• Coach team to deliver service culture and share best practice.
• Analyse daily sales performance and delegate actions.
• Oversee compliance and audit activities across the store.
• Conduct regular performance reviews and feedback.
• Ensure VM guide is followed to deliver an inspirational shopping experience.

Skills

Retail management

KPI delivery

Customer engagement

Leadership

Analytical skills

People development

Communication

Job description

About The Role

As an Assistant Store Manager at Matalan, you'll role model our Matalan values and behaviours to support the Store Manager to exceed sales and profit targets and deliver all agreed KPI's in your store.

Salary: Competitive plus benefits

Working Pattern: Full Time

Contract Type: Permanent

Hours: 38.0

• You'll work alongside the store management team to drive performance, development and succession planning
• Drive a service culture within store through coaching the team and sharing best practice
• Drive commercial opportunity through daily analysis of sales performance, recorded floor walks and delegation of key actions to the store team
• Take responsibility for all aspects of compliance and audit related activities across the store
• Complete regular performance reviews to identify any development needs and encourage open and honest feedback
• Ensure the VM guide is followed to deliver an inspirational shopping experience

About You

• Previous retail management experience ideally within a volume retailer
• Demonstrable track record of delivering high standards and KPI’s
• Proven high standards of customer engagement and service
• Strong leadership, listening and communication skills
• Good analytical ability and data interpretation skills
• Proven ability to develop others

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work.

We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role.

If you require any adjustments during our recruitment process, please don't hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date.

Benefits

• 20% colleague discount, which increases with length of service
• 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours)
• Optional extra holiday buy scheme up to 5 days per year
• PLUS 1 extra free day leave to support your wellbeing
• Thrive Recognition Scheme
• Employee Assistance Programme & Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for multiple retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business