Assistant Store Manager

British Heart Foundation; Bangor; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading charity organization is seeking an Assistant Store Manager in Bangor to support the Store Manager and ensure top-notch customer service in a fast-paced retail environment. This role involves overseeing store operations, inspiring staff, and contributing to community engagement while offering opportunities for career progression and comprehensive employee benefits.

Benefits

38 days annual leave

Wagestream - early access to wages

Up to 10 additional days off

Enhanced family policies

25% staff discount

Health cash plan

Access to 24/7 Virtual GP

Pension with up to 10% employer contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in a customer-facing role is essential.
• Previous supervisory experience required.
• Passion for delivering exceptional customer service.

Responsibilities

• Supporting the Store Manager with daily operations.
• Inspiring and supporting staff and volunteers to enhance customer experience.
• Maintaining visual merchandising and sales targets.

Skills

Customer service

Supervisory skills

Commercial awareness

Team development

Results-driven

Job description

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Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashionstore team in Bangor (BT20 5AF) so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver anexcellent customer journey that reflect our values, our Assistant Store Managerscontribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for:

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.
What’s important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

The opportunity

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashionstore team in Bangor (BT20 5AF) so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver anexcellent customer journey that reflect our values, our Assistant Store Managerscontribute towards the success of their stores by:

Ensuring highest standard of customer service

Achieving targets

Maintaining a high standard of visual merchandising

Maximising sales through physical and digital channels

Supporting with the recruitment and development of volunteers

Achieving expectations within campaign activities

Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for:

Experience in a customer facing role

Supervisory experience

Commercially driven to encourage new ideas

Inclusive approach to developing teams

Passion for delivering exceptional customer service and achieving the highest retail standards

Results driven but with a recognition of right result, right way.

What’s important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy,Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

38 days annual leave(plus the option to buy and sell leave)

Wagestream - claim early access to your wages as you earn them

Holistic support leave of up to 10 additional days off each year

Enhanced family policies (maternity, paternity and adoption leave

25% staff discount

Health cash plan (Dental, Optical, Therapies, etc)

Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)

Pension with employer contribution of up to 10%

Cycle to work scheme

Discounts on gym memberships

Discounts with a wide range of retailers

Ready to apply? To apply, please follow these simple steps:

Click the“Apply”button below.

You’ll be seamlessly redirected to theBHF Careers page.

Complete the application form, submit your CV and upload your employment history.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship:Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.