Assistant Store Manager

Cotswold Outdoor; Andover; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

40–60% discount

33 days holiday

EV Salary Sacrifice scheme

Volunteer day

Training and development

Wellbeing support

Perks platform

Job summary

Cotswold Outdoor is seeking an Assistant Store Manager in the UK to partner with the Store Manager, coach the team through daily operations, and help run a safe, well presented store. You will motivate colleagues, model best practice, and create an inclusive, welcoming environment where customers find the right gear for their adventures.

The role offers training and leadership development with a clear path to store management.

Qualifications

• Experience leading a retail team as an Assistant Store Manager.
• Proven ability to deliver outstanding customer service.
• Understanding of stock management, cash handling and store safety.

Responsibilities

• Drive high performance by coaching your team through daily operations including stock management, cash handling and store safety
• Lead by example, motivating your team to deliver expert service and hit performance targets
• Help create an inclusive, welcoming environment where every customer feels valued
• Step up to lead the team in the Store Manager's absence
• Maintain a high standard of presentation, keeping the store organised, inviting, and easy to shop in

Skills

Team leadership

Customer service

Stock management

Cash handling

Store operations

Job description

Working in partnership with your Store Manager, you'll support your team to give every customer a great experience. As Assistant Store Manager, you'll:

• Drive high performance by coaching your team through daily operations including stock management, cash handling and store safety
• Lead by example, motivating your team to deliver expert service and hit performance targets
• Help create an inclusive, welcoming environment where every customer feels valued
• Step up to lead the team in the Store Manager's absence
• Maintain a high standard of presentation, keeping the store organised, inviting, and easy to shop in
• We're looking for someone who's confident leading a team, enjoys helping others and understands how a store runs behind the scenes. You'll enjoy this role if you:
• Have experience as an Assistant Store Manager and know how to get the best from a team
• Take pride in delivering outstanding customer service and helping people find the right products
• Understand the key parts of store operations, from stock and safety to visual standards
• Value being part of a supportive team that works together to bring out the best in each other
• We believe life is better when it's spent outdoors. Whether it's hiking, running or just enjoying fresh air, being outside helps us feel connected and refreshed. Behind every great adventure is the right gear, and behind that, a passionate team.
• Starting salary of £27000 - £27000, plus a yearly bonus of up to £2,000
• 40-60% discount on top outdoor brands across our stores
• 33 days holiday with the option to buy more
• Electric Vehicle Salary Sacrifice scheme - dependent on meeting eligibility
• Volunteer day with a charity of your choice
• Ongoing training and development, including leadership support and expert sessions from leading brands
• Free, confidential wellbeing support whenever you need it
• Extra savings on everyday spending like groceries, travel, gym memberships and more through our perks platform

As an Assistant Store Manager you'll contribute to leading that team. You'll help to make the store a friendly place where customers can get expert advice and the right equipment for their adventures. We're part of the Cotswold Outdoor Group which includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, helpful advice and care about protecting the planet. Whether you're moving up in your career or building your leadership skills, we'll support you with training and chances to grow - so you can help create great experiences for customers and your team.