Assistant Store Manager

Mountain Warehouse; Abergavenny; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

28 days annual leave + Bank Holidays

Employee Assistance Programme

Colleague Hardship Scheme

Pension scheme

Job summary

Mountain Warehouse is seeking a Retail Leader in Abergavenny to partner with the Store Manager and drive a high-performing team in a busy UK Retail setting.

You will lead training, maintain store standards, and ensure exceptional customer service while managing stock, compliance and safety. This role offers growth opportunities, bonus potential, and a collaborative working environment.

Qualifications

• Passion for delivering outstanding customer experiences.
• Proven track record in retail management.
• Clear, confident communicator with colleagues and customers.
• Results-driven with focus on meeting targets.
• Approachable, supportive and trustworthy.
• Energetic, proactive, and task-oriented.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Lead store operations alongside the Store Manager to motivate the team.
• Maintain high visual merchandising, housekeeping, and safety standards.
• Support achieving sales targets and monitor KPIs to sustain store success.
• Oversee stock levels, replenishment, and delivery management.
• Recruit and retain top talent to build a strong team.

Skills

Leadership

Team development

Communication

Problem solving

Job description

Department: UK Retail

Location: Abergavenny - Management (ABG)

Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

Key Responsibilities

Leadership & Team Development:

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence:

• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance:

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience:

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We Would Like To Meet Someone Who Is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's In It For You

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDMP