Assistant Store Leader Cheltenham

ENGINEERINGUK; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Assistant Store Manager, where you'll lead and inspire employees to deliver exceptional customer experiences. This role emphasizes retail excellence, teamwork, and personal growth, making every day better for customers. You'll thrive in a fast-paced environment, driving success through effective leadership and communication. Embrace the opportunity to be part of a forward-thinking company that values diversity and inclusion, ensuring everyone can bring their authentic selves to work. If you're passionate about retail and customer service, we want to hear from you.

Qualifications

• Experience leading and developing teams in a fast-paced environment.
• Strong communication and listening skills to enhance customer experiences.

Responsibilities

• Lead, coach, and inspire a motivated team to deliver retail excellence.
• Ensure customer satisfaction by putting them at the heart of decision-making.

Skills

Team Leadership

Customer Experience

Communication Skills

Adaptability

Job description

Job Title: Assistant Store Manager

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Sector: Retail and Wholesale, Technology

Role: Assistant

Contract Type: Permanent

Hours: Full Time

Job Description

As an Assistant Store Manager, you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged daily, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

You will help create a successful, motivated, and engaged team through leading, coaching, and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.

Who We Are

The UK's fastest broadband network, the nation's best-loved mobile brand, and one of the UK's biggest companies. We have diverse, high-performing teams packed with serious talent. Together, we offer the UK more choice and better value through our boundary-pushing, customer-championing values and ambitions.

We are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive, and equitable for all

Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers. We build equity and inclusion into everything we do, supporting you to be your authentic self throughout your application journey.

Must Haves

• Experience working in a fast-paced environment, not necessarily retail.
• Experience in leading and developing teams.
• Experience delivering first-class customer experiences.
• Experience following processes and procedures.
• Experience delivering reviews and performance management.
• Experience working towards targets and driving success.

Additional Qualities

• Strong communication and listening skills.
• The ability to adapt to business needs.
• Experience using systems and following processes.
• Experience adhering to compliance standards, including Health & Safety, cash management, security, stock management, FCA compliance, refunds, and discounts.

What’s in It for You

We aim to create a culture that empowers everyone to bring their best selves to work. Our benefits package is designed to support you and your loved ones, ensuring you're covered for life's challenges.

Next Steps

If you feel you belong here, we'd love to learn more about you. After submitting your application, the process may include a telephone interview and an in-person interview.

If you need any adjustments during recruitment, please let us know. Thank you for your interest in joining Virgin Media O2.

Company

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