Assistant Store Leader

Tapestry (Coach/Kate Spade); Wirral; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Inclusive working environment

Internal mobility & career progression

Volunteer day

Job summary

Kate Spade New York, part of the Tapestry portfolio, seeks an Assistant Store Leader to drive store productivity through leadership, coaching, and omnichannel sales. You will set the tone on the sales floor, empower the team, and create an inclusive environment where associates can thrive as their authentic selves.

You will recruit, coach, and develop talent, monitor KPIs, and partner with corporate teams to optimize strategies.

Qualifications

• 2+ years of retail management experience in fashion/lifestyle or similar.
• Strong leadership, communication, and organizational skills.
• Proficient in MS Word, Excel, PowerPoint, Outlook; familiar with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Excellent English language proficiency (EU).

Responsibilities

• Lead client-focused, high-energy selling and service standards.
• Recruit, onboard, and develop diverse talent; coach performance.
• Own store sales plans, forecast and action plans across channels.
• Maintain brand visuals and store operating standards.
• Oversee opening/closing, cash handling, and loss prevention; manage staffing.

Skills

Team leadership

Client service

Retail leadership

Data analysis

MS Office

Tools

MS Office

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

Key Responsibilities

Client & Service Leadership

Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.

Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.

Empower the team to personalize experiences and resolve customer issues effectively.

Lead customer data capture to support marketing and repeat business.

Team Development & Leadership

Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.

Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.

Act as Store Leader in their absence; foster an inclusive, motivating culture.

Build community networks to support recruiting and brand awareness.

Sales & Business Planning

Own store sales plans and forecasts; create action plans to address business opportunities.

Inspire the team to exceed performance standards across all selling channels.

Partner with corporate teams to analyze market data and optimize strategies.

Brand & Visual Standards

Champion Kate Spade's aesthetic and philosophy; maintain brand and operating standards.

Execute visual directives and ensure an impeccable store environment.

Communicate sell-through, stock trends, and customer feedback to improve results.

Operational Excellence

Oversee opening/closing procedures, cash handling, and facility security.

Manage schedules and payroll budgets; adjust staffing to business needs.

Ensure compliance with policies, safety, and loss prevention standards.

Support inventory management, cycle counts, and shipment accuracy.

Manage live stream shopping sessions and leverage social media trends to drive engagement.

Requirements

2+ years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered.

Strong leadership communication, and organizational skills.

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.

Ability to analyze selling reports, identify trends, and react quickly.

Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

What Kate Spade can offer you:

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notion