Assistant Station Manager

FirstGroup Internal; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading transport company seeks two Assistant Station Managers to lead and develop teams across Exeter St Davids and Mid Devon stations. You'll manage daily operations, ensure exceptional customer service, and maintain safety standards. Ideal candidates will possess strong leadership, communication, and problem-solving skills, thriving in a dynamic environment.

Qualifications

• Experience in people management and leading teams.
• Strong organizational and prioritization skills.
• Ability to maintain operations and make decisions effectively.

Responsibilities

• Lead and coach a large team across multiple stations.
• Ensure safety, service, performance, and financial targets are met.
• Engage with local communities to support business development.

Skills

Leadership

People Management

Communication

Problem Solving

Flexibility

Tools

IT Applications

Job description

Assistant Station Manager x 2

Grade - MS

About theteam:

The stations team delivers a wide range of services to our customers, from being the first and last point of contact in a customer's journey, selling and checking tickets, making sure our customers know where to go, helping them to board and alight services, providing information and help to make the customer experience one to remember. The team is responsible for providing a safe and secure environment, delivering the safe and efficient dispatch of trains and ensuring that all the services provided at the station deliver to the highest standards. Working in a busy and challenging environment, the stations team work tirelessly to ensure a great customer experience is delivered, even when things go wrong.

About the job:

The Assistant Station Manager is expected to lead and develop our frontline colleagues and deliver a high-profile management style, with significant parts of the day being spent out and about on the station monitoring standards, talking to customers and colleagues building relationships. Assistant Station Managers will undertake line management duties as well as supporting and deputising for the Station Manager at their location

Your main responsibilities will be:

• As an Assistant Station Manager, you will cover the Exeter St Davids and Mid Devon SM areas and be based between the 2 areas. The Plymouth role will cover the Station Management area in Plymouth and East Cornwall. Your responsibilities will be to cover the multiple Stations in both areas. You will also work closely with other Station Managers in West, with an expectation to help in other areas as required to deliver exceptional results in all areas of station delivery. You will ensure all safety, service, performance, and financial targets are delivered.
• To lead, coach and direct a large team of colleagues across the area.
• To engage with local communities and stakeholders to support business development and enhance our reputation in our locality

You'll need to be:

• An experienced people manager and be able to quickly build effective working relationships with colleagues and stakeholders from across the business.
• Youwill need to be a proactive self-starter who can also work well within a team, but have the ability to take responsibility for your actions.
• Resilient and flexible, able to adapt to an ever-changing environment and respond to issues as they arise.
• Confident with decision making, a strong communicator and able to prioritise
• Able towork within guidelines and to deliver against all processes and procedures

As a minimum, youwill need to have:

• You will be set apart by your leadership and people management skills, and your ability to keep a complex operation running smoothly at optimum efficiency.
• Strongorganisational, prioritisation, problem solving, negotiating and influencing skills are essential.
• Evidence of leadership within ateam
• Ability to use a range of IT applications

About the location:

Exeter St Davids and Mid Devon covers a large geographical area, which encompasses 26 Stations. Collectively the areas serve a large population of both leisure and commuter passengers. This role is shared between 2 Station Management areas; Exeter St Davids and Mid Devon.

The Plymouth Station Management Area covers 23 stations across Plymouth and East Cornwall

Working Pattern:

The role will predominately be office based, however you must be flexible. The role is extremely varied, and you will be expected to work as business demands require. An on-call responsibility for stations will be required, as will weekend and bank holiday working, covering of special events, shift working and potential out of hours requirements.

Additional Information:

This is a predictive advert pending the vacancies being approved.

Knowledge and experience of delivering railway policies, procedures and processes would be an advantage. The ability to undertake safety critical work, such as train dispatch is desirable.

Must meet the railway safety critical medical standards.

For furtherinformation, please contact Adam Hopkins, Station Manager, 07976 350018, and Lee Goodson, Station Manager, 07718 861987 for the Plymouth role.

For more information regarding the application process, please contact the Recruitment Team [e-mail]

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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