Assistant Spa Manager

Massage Envy Franchising, LLC; Manchester; On-site; Full time

Job summary

Join a dynamic and energizing team where you can inspire others to succeed! This role offers the chance to lead a group of caring professionals in a personal service environment, focusing on delivering exceptional customer experiences. With opportunities for leadership training and development, you'll be instrumental in fostering a positive workplace culture. If you have a passion for helping others feel their best and enjoy working in a collaborative setting, this is the perfect opportunity for you.

Benefits

Competitive Base Salary

Bonus Plan

Paid Time Off

Free Services

401K Program

Health Insurance

Employee Assistance Program

Deep Discounts on Products

Free Membership

Qualifications

• Experience in management or sales, preferably in personal services.
• Ability to motivate and coach a team effectively.

Responsibilities

• Manage operational aspects including memberships and retail sales.
• Empower team members through training and performance reviews.

Skills

Leadership Skills

Customer Service

Management Experience

Sales Experience

Spa Industry Knowledge

Job description

Overview

Where Better Careers Begin! Massage Envy Manchester-NH 375 S. Willow Street Manchester, NH -03103

Are you a natural leader who loves to inspire others to succeed? At the Massage Envy Manchester-NH franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Perks & Pay:

• Competitive Base Salary + Bonus Plan (discussion upon interview)
• Paid Time Off
• Free Massage Envy Services / Self Care Program
• 401K Program
• Health Insurance Program
• Deep Discounts on products & services
• Free Massage Envy Membership
• Employee Assistance program
• Work with a team that shares your interests

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Can have tough conversations in a professional and constructive manner.
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Leader training and development to help you grow as an assistant manager and help the business manager lead your team.

Day-to-Day:

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
• Develop positive relationships and build confidence with employees, members, and guests.

Responsibilities include but are not limited to:

• Learning & Knowing our brand inside and out.
• Presenting, coaching others & selling our Wellness Program.
• Scheduling team work assignments.
• Making sure that the clinic is organized, clean and presentable.
• Database maintenance.
• Running daily reports.
• Collaborating with Upper Management Team.
• Executing Brand Protocols.

Must haves:

• Leadership skillset.
• Spa experience or like setting.
• Management, Retail Sales and Customer service experience.
• Enjoy people & provide impeccable customer service!
• Have open availability and be reliable to meet scheduling needs.
• Be a quick learner and be willing to learn our brand from the ground up.
• Know our Wellness Program and be able to present it & train others to present it.
• Impeccable appearance & willing to wear our brand uniform.
• Be a team player as well as a team leader.

Culture & Support:

• Award programs (like Manager of the Year).
• Leadership Training and Development that is invested in YOUR success.
• A caring community that strives to celebrate individuality and share knowledge.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Salary

$19/hr - $21/hr

Job ID

2025-232221