Assistant Spa and Treatment Manager

Kettering Park Hotel & Spa; Kettering; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Spa and Treatment Manager to elevate their spa experience. This role involves supporting the management of a dedicated team, ensuring top-notch customer service, and maximizing sales opportunities. With a focus on health and safety, you will lead the team in delivering exceptional care to guests and spa members. The position offers a dynamic work environment with opportunities for personal and professional growth, making it ideal for someone who thrives in a fast-paced, customer-focused setting.

Benefits

Monthly Gratuities

Wagestream

28 Days Annual Leave

Health Cash Plan

Complimentary Gym & Spa Access

Employee Discounts

Pension & Life Assurance

Employee Assistance Programme

Enhanced Maternity and Paternity Pay

Training Programs

Qualifications

• Proven experience in an assistant spa management role for at least 1 year.
• Understanding of health and safety regulations is essential.

Responsibilities

• Assist with management and development of the spa and treatments team.
• Ensure high standards of hospitality and customer care.

Skills

Spa Management

Customer Care

Health and Safety Regulations

Sales Forecasting

Team Leadership

Education

Level 3 Spa Therapy Qualification

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are looking for an experienced Assistant Spa and Treatment Manager who is passionate about the spa and beauty industry and committed to delivering the highest standard of customer care.

Your day to day:

• Assist with the management and development of the spa and treatments team.
• Assist the Spa and Treatment Manager in ensuring finance and control procedures are followed.
• Support internal sales and marketing activities for Spa and Treatments and maximize external marketing opportunities.
• Maintain operational procedures within the Spa and Treatments Area to ensure effective day-to-day management.
• Ensure the highest possible standard of hospitality and customer care by all Spa and Treatments team members to all guests and spa members.
• Deal promptly and professionally with all enquiries and complaints.
• Maximize sales of the Spa and Treatments area by seeking ways to increase sales.
• Support the ongoing maintenance of the Spa and Treatments area.

Who are we looking for?

You will have proven experience in an assistant spa management role in a similar-sized spa for at least 1 year. An understanding of health and safety regulations is essential; pool plant qualifications are advantageous. You should be capable of leading and motivating the team, with proven experience in this area. Knowledge of budgeting and sales forecasting would be beneficial. A Level 3 spa therapy qualification is advantageous. A genuine passion for the spa industry is essential.

The ability to multi-task is crucial; you will need to offer warm hospitality to our spa members and hotel guests while maintaining high standards of service.

Our spa operates 7 days a week, so working most weekends will be required.

In return, we offer:

• Monthly gratuities
• Wagestream - the ability to withdraw up to 40% of your wages as you earn them each week
• 28 days annual leave, increasing to 33 days after 5 years
• Health cash plan
• Complimentary use of the hotel Gym & Spa with discounted treatments
• Generous employee discounts on Food, Beverage, and Accommodation across our hotels and inns
• Pension & Life assurance
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships and bespoke training programs
• An engaging and supportive work environment