Assistant Site Manager

MCR Property Group; Sunderland; On-site; GBP 28,000; Full time

Job summary

MCR Property Group seeks a proactive Assistant Site Manager to support daily operations in Sunderland's PBSA building. You will ensure smooth site management, provide excellent customer service to residents, and maintain compliance with health and safety regulations. This role offers a supportive work environment and a competitive salary of £28,000.

Benefits

Competitive salary of £28,000

37-hour work week, Monday to Friday, 10am-6pm

Opportunity to grow within a national property group

Friendly and supportive working environment

Working in a newly refurbished, high-quality student development

Qualifications

• Proven experience in a customer-facing role, preferably in facilities or property management.
• Strong interpersonal skills and the ability to handle emergencies professionally.
• Organised with a proactive approach to work.

Responsibilities

• Support the Site Manager with daily operations and maintenance requests.
• Act as the main point of contact for students and visitors.
• Conduct regular inspections of communal areas.

Skills

Customer service

Attention to detail

Communication

Organisational skills

Problem-solving

Education

Experience in facilities or property management

First Aid or Health & Safety certification

Tools

Microsoft Office

Hubspot

Job description

MCR Property Group is seeking a proactive and reliable Assistant Site Manager to support the daily operations of our newly renovated PBSA building in Sunderland. This is an exciting opportunity to be part of a growing team delivering exceptional accommodation and service to students in the region.

Working closely with the Site Manager, you'll ensure the smooth running of the site, provide excellent customer service to residents, and contribute to a positive living environment.

Key Responsibilities

• Support the Site Manager with the day-to-day operations of the building
• Act as a main point of contact for students and visitors during working hours
• Carry out regular site inspections and ensure communal areas are clean, safe, and well-maintained
• Log and respond to maintenance requests, liaising with contractors where necessary
• Assist with student check-ins, check-outs, and room inspections
• Handle enquiries, complaints, and emergencies in a professional and timely manner
• Maintain accurate records and reports relating to health & safety, fire procedures, and maintenance
• Ensure compliance with MCR Property Group standards and statutory regulations
• Support lettings activity, viewings, and open days as needed
  
  

About You

• Experience in facilities, property management, student accommodation, hospitality, or a customer-facing role
• Organised and methodical with strong attention to detail
• Excellent interpersonal and communication skills
• Proficient with Microsoft Office and comfortable using property management systems - Hubspot
• A hands-on, can-do attitude with a willingness to go the extra mile
• Ability to remain calm and professional in dealing with issues or emergencies
  
  

Desirable

• Knowledge of PBSA or residential lettings sector
• First Aid or Health & Safety certification
• Familiarity with compliance regulations in accommodation settings
  
  

What We Offer

• Competitive salary of £28,000
• 37-hour work week, Monday to Friday, 10am-6pm
• Opportunity to grow within a national property group
• Working in a newly refurbished, high-quality student development
• Friendly and supportive working environment