Assistant Shop Manager - Orpington

Demelza; Orpington; On-site; GBP 13,000 - 18,000; Part time

Job summary

Demelza, a charity organization, is seeking a part-time Assistant Shop Manager for their Orpington shop. The successful candidate will assist in managing shop operations, oversee volunteers, and maintain visual merchandising while promoting excellent customer service. This flexible role requires passion for retail and a commitment to the mission of Demelza Hospice Care for Children.

Qualifications

• Experience in commercial or charity retail.
• Strong customer service and team leadership skills.

Responsibilities

• Manage daily shop operations in the absence of the Shop Manager.
• Oversee and develop a team of volunteers.
• Maintain appealing visual merchandising and window displays.

Skills

Customer Service

Team Management

Visual Merchandising

Flexibility

Tools

Microsoft Office

Job description

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Client:

Demelza

Location:

Orpington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ecd1fd9fa63f

Job Views:

4

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

We are seeking a talented Assistant Shop Manager to support the Shop Manager at our Orpington shop, working flexibly across the seven-day trading week.

The ideal candidate will have a background in commercial or charity retail and be committed to generating income for Demelza Hospice Care for Children. Enthusiasm, passion, and dedication to providing excellent customer and donor service are essential.

Responsibilities include managing daily shop operations in the absence of the Shop Manager, preparing donations for sale with a focus on gift-aided items, maintaining appealing visual merchandising, and updating window displays in line with seasonal or event themes.

Proficiency in Microsoft Office is required. You will also oversee and develop a team of volunteers, prioritizing tasks, providing guidance, and empowering them to deliver outstanding service.

This part-time role involves moderate moving and handling. Applicants must be aged 18 or over for insurance purposes.

The position is 22.5 hours per week, with flexible scheduling across the week.

For an informal discussion, please contact Leanne Stearn, Area Retail Manager.

Closing date: 20/07/2025

Interview date: 01/08/2025

Demelza values diversity, equality, and inclusion. We encourage candidates from all backgrounds to apply.

For information on data processing, see the Employee Recruitment Privacy Notice attached. An enhanced DBS check may be required depending on the role. Demelza is an equal opportunities employer, registered charity no 1039651, committed to safeguarding children, young people, and vulnerable adults.