Assistant Shop Manager Knaphill

Shooting Star Children's Hospices; Guildford; On-site; GBP 25,000 - 32,000; Full time

Job summary

A children's care charity in Guildford is seeking an Assistant Shop Manager to oversee shop operations and provide excellent customer service. The ideal candidate will have experience in retail management, knowledge of health and safety legislation, and strong communication skills. This role offers benefits including a competitive salary, pension scheme, and annual leave. Join a dedicated team making a difference for families in need.

Benefits

NHS Pension Scheme

27 days annual leave plus Bank Holidays

Flexible working arrangements

Employee Assistance Programme

Qualifications

• Experience in managing a shop required.
• Knowledge of retail and health and safety legislation needed.
• Ability to deal with customers and maintain high service levels essential.

Responsibilities

• Assist in managing the shop.
• Ensure compliance with health and safety regulations.
• Motivate staff and manage customer interactions.

Skills

Customer service

Communication skills

IT skills

Organisational skills

Job description

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Client:

Shooting Star Children's Hospices

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a75c923a4c20

Job Views:

11

Posted:

12.08.2025

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Job Description:

Team: Retail

Location: Knaphill

About Shooting Star Children’s Hospices

We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities. Please note you must also be willing and available to work flexibly across 7 days per week according to a rota which will be agreed in advance with your manager.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

In return you will receive a competitive salary along with a range of benefits, which include:

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Reimbursed professional membership fees
• Eye care

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact joe.tooze if you have any questions about this role.

To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.