Assistant Shop Manager - HARROW

Wenzel's the Bakers Ltd.; Harrow; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Free meal per shift

50% off food

Company pension

28 days holiday

Birthday off

Staff incentives

Training & progression

Discounts scheme

Wellbeing centre

Job summary

Wenzel’s the Bakers in the United Kingdom seeks an Assistant Shop Manager to support the Shop Manager in leading a busy team, preparing fresh food and delivering exceptional customer service.

You will help run daily operations, supervise staff, ensure product quality, and maintain hygiene standards while driving sales and reducing waste. The role requires flexibility to cover shifts and promotions for customer satisfaction.

Qualifications

• Experience leading or supervising in food service or retail.
• Strong communication and a track record of customer service success.
• Able to take responsibility in a fast-paced environment.

Responsibilities

• Lead and train the shop team to deliver high service standards.
• Assist Shop Manager with day-to-day store operations.
• Prepare fresh ingredients and sandwich production per company standards.
• Manage stock deliveries and maintain displays.
• Open/close the shop and handle till operations when required.
• Drive sales and minimise wastage while providing great customer experiences.

Skills

Team leadership

Customer service

Job description

Wenzel’s the Bakers Assistant Manager role:

To find out about Wenzel's please follow the link, You can also find us on Instagram, Facebook and Twitter.

About Us

Wenzel’s was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire and Surrey. We believe in delivering quality products at affordable prices and of course delivering them with outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more of our retail shops. We are looking for exciting new talent with a passion for food and customer service to join our team. There is now an exciting opportunity to come and join the team as one of our Assistant Shop Managers.

WHAT WE OFFER:

• Free meal provided every shift and 50% off all other food.
• Enrolment to Company Pension Scheme
• Holiday entitlement of 28 days including bank holidays.
• Day off for your Birthday - paid day off in addition to your holiday entitlement.
• Staff incentives including competitions and bonus schemes
• Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes.
• Free employee benefit scheme, offering discounts at almost 1000 online and instore retailers, gyms, restaurants, cinemas travel and lots more
• A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support

PAY & HOURS:

We offer a competitive pay of £27,000 per annum, and a working week is 39 hours.

JOB ROLE

As one of our Assistant Shop Managers it is your responsibility to assist the Shop Manager with leading, training and working alongside our hardworking team, preparing fresh ingredients and producing sandwiches, baguettes and other food products in line with our Company standards, whilst providing excellent customer service and selling high quality fresh food. It is your responsibility to assist the Shop Manager with the day to day running of the store, supervising the team and running the shop at various times during the week when the Manager is off, ensuring the growth of the business through increasing sales, controlling costs and delivering profit, whilst also developing and leading the shop team in order to build a loyal customer base. As an Assistant Shop Manager, you will also be responsible for running the shop whilst the manager is on annual leave for up to a period of two weeks.

Key Responsibilities

• Ensuring store schedules and objectives are met by employees, successfully managing and controlling all aspects of the shop
• Assisting the Shop Manager with training, leading and developing the team
• Greeting customers and create an inviting experience.
• Receive and check daily deliveries.
• Assisting with the management of branch stock and produce.
• Maintaining shop displays.
• Have excellent knowledge and understanding of products.
• Preparation of food in line with the specification.
• Food and produce quality control.
• Maintaining the highest level of hygiene and food safety standards.
• The ability to work efficiently within a team
• Cash handling, and till operation, and banking.
• Opening or closing the shop when required.
• Running shifts at various times during the week and when the manager is on annual leave.
• Driving sales and minimising wastage
• Providing great service experiences for your customers
• Working together and assist the Shop Manager with leading and training the team as required
• Achieve consistently high standards

What are we looking for?

• Experience with team leading or supervising within food service or a retail setting.
• A good communicator with a track record of success in previous roles.
• Able to take responsibility within a face paced environment and provide high levels of customer service

Wenzel’s the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

REF:WENMGT