Assistant Shop Manager – Guildford Furniture Shop

The Phyllis Tuckwell Hospice; Guildford; On-site; GBP 10,000 - 12,000; Part time

Job summary

The Phyllis Tuckwell Hospice is looking for an Assistant Shop Manager for their busy furniture shop in Guildford. This part-time role requires excellent customer service skills and experience in merchandising. The successful candidate will work in a dynamic environment, with responsibilities involving shop management and community engagement, and will receive comprehensive training.

Benefits

6 weeks paid holiday plus public holidays

Group Personal Pension Plan

Health Cash Plan Scheme

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Card Discount

Qualifications

• Previous customer service experience required.
• Experience in a charity or fashion-based organisation preferred.
• Knowledge of visual merchandising or shop displays is beneficial.

Responsibilities

• Help run the furniture and art gallery shop in Guildford.
• Build and maintain community relationships.
• Lift, sort, and move donated items, including furniture.

Skills

Interpersonal skills

Communication skills

Customer service

Visual merchandising

Commercial awareness

Job description

Location Guildford Salary £10,381 per annum (WTE £22,709 based on 35 hours) Application Deadline Friday, June 27, 2025 Job Profile Job Profile document

Job Summary

Phyllis Tuckwell provides palliative and end of life care for people living with an advanced or terminal illness. Based in Farnham and Guildford, we serve a population of 550,000 across West Surrey and North East Hampshire.

Assistant Shop Manager – Guildford Furniture Shop

16 hours per week worked across 2 out of 6 days, including every other Saturday

Salary £10,381 per annum

WTE £22,709 per annum based on 35 hours

Holiday cover may be required on additional days throughout the week.

An opportunity has arisen to recruit an experienced Assistant Shop Manager to help run our highly successful and extremely busy furniture and art gallery in Guildford, Surrey.

This is an exciting opportunity to build and maintain relationships in the local community.

The successful candidate will:

• Possess excellent interpersonal and communication skills with previous customer service experience.
• Be able to work independently and as part of a busy team.
• Have previous experience within a charity or fashion-based organisation, but full training will be provided.
• Have knowledge of visual merchandising or shop displays, including furniture and artwork.
• Have some commercial awareness and a desire to drive business forward within their shop.

This is a physically demanding role involving the lifting, sorting, and moving of donated items, including items of furniture.

In return we offer:

• 6 weeks paid holiday plus public holidays pro-rated
• Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Card Discount
• A motivated team whose passion is to make a difference

For further information please contact Barry Young, Head of Retail on 07880 389755 or [e-mail]

Closing date for receipt of completed applications 5.00pm on Friday 27th June 2025

If you are unable to apply on-line application packs are available from HR on 01252 729408 or email: [e-mail]

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

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