Assistant Shop Manager - Causewayhead, Stirling area - 30 hrs/week

Wm. Stephen (Bakers) Ltd.; Stirling; On-site; GBP 60,000 - 80,000; Part time

Job summary

A family-owned bakery in Stirling seeks a motivated Assistant Manager for a 30-hour contract. You will support the Shop Manager in daily operations, deliver outstanding customer service, and lead your team effectively. Ideal candidates possess leadership experience, excellent organizational skills, and a passion for customer focus. Benefits include competitive pay, free lunches, and employee discounts.

Benefits

Competitive Pay – £13.91 per hour

Free Lunch – products provided during your shift

Special Perks – gifts at Christmas and weddings

Referral Bonus – earn £150 for every successful referral

Staff Discount – 20% off across all shops

Employee Support – free counselling

Retail Discounts – savings at over 1,000 retailers

Career Development – support for growth

Qualifications

• Previous management experience preferred, but a positive attitude is most important.
• Ability to communicate confidently while leading others.
• Eager to learn and grow within the company.

Responsibilities

• Lead and motivate the shop team during shifts.
• Support staff development and handle performance issues.
• Ensure excellent customer service and maintain shop standards.
• Manage daily operations including cash handling and stock management.

Skills

Leadership

Customer service

Communication

Organizational skills

Team support

Job description

Join Our Team as an Assistant Manager – 30 Hours at our Causewayhead Shop

We’re looking for a motivated Assistant Manager to join Stephens Bakery on a 30 hour contract in the Causewayhead area.

As an Assistant Manager, you’ll play a key role in supporting the Shop Manager in leading the team day to day, making sure the shop runs smoothly, safely, and efficiently.

Working closely with your Shop Manager, you’ll help deliver outstanding customer service, top-quality products, and a supportive team culture. When the manager isn’t present, you’ll take full responsibility for the shop and its performance.

What You’ll Be Doing

You’ll be hands-on, leading by example, and supporting your team to deliver our gold standards every day. Your role will include:

• Leading and motivating the shop team during your shifts

• Helping with rota planning and covering short-term staffing needs

• Supporting team development, training new starters, and addressing performance issues

• Leading by example and setting the standard for excellent customer service and teamwork

• Taking full responsibility for the shop when you’re the most senior team member

• Actively serving customers and creating a welcoming experience

• Making sure the shop is clean, well-stocked, and compliant with food safety and health & safety standards

• Managing daily checks, opening/closing duties, till processes, and cash handling

• Supporting stock management, rotation, and waste control

• Keeping communication clear, positive, and respectful within the team

• Promoting a positive atmosphere and resolving issues early

What We’re Looking For

Similar management experience is preferred, but what matters most is your attitude, reliability, and eagerness to grow. Full training will be provided.

We’d love to hear from you if you are:

• A confident communicator who enjoys leading and supporting others

• Great at organising, delegating, and juggling tasks

• Someone who thrives in a fast-paced, customer-focused environment

• Positive, approachable, and motivated to deliver excellent service every time

What You’ll Get in Return

At Stephens, we value our people as much as our famous bridies. When you join our team, you’ll enjoy:

• Competitive Pay – £13.91 per hour

• Free Lunch – products provided during your shift

• Special Perks – gifts at Christmas, weddings, and long-service celebrations

• Referral Bonus – earn £150 for every successful referral

• Staff Discount – 20% off across all shops

• Employee Support – free counselling for mental health, money, legal or work matters

• Retail Discounts – savings at 1,000+ retailers including Asda, Aldi, cinemas, holidays & more

• Career Development – we love to promote from within and support your growth

Why Join Stephens Bakery?

Stephens Bakery isn’t just about baking — it’s about tradition, innovation, and community. As a proud 4th-generation family business with over 150 years of heritage, we combine timeless craft with fresh ideas. We’ve pioneered industry firsts — from bakery Jiffy Vans and drive-thrus to partnerships with Coop, Scotmid, Morrisons, and independents. But at our core, we remain true to our customers, quality, tradition, and local roots.

Our awards include:

• Scottish Craft Bakery of the Year
• UK Craft Bakery Business of the Year
• Home of Scotland’s Favourite Morning Roll, Steak Bridie & Double Biscuit

By joining Stephens, you’re not just starting a job — you’re becoming part of a legacy.

The Application Process

Think this could be the perfect role for you? Here’s what happens next:

• Apply online — send in your application today
• Telephone chat — if shortlisted, we’ll arrange a quick, informal call
• Meet us — attend a relaxed face-to-face interview
• Try it out — complete a short, paid trial shift to get a real feel for the role

Our recruitment process usually takes around 2 weeks, but we’ll happily work with your notice period if needed.